Bidfood Gold Coast is looking for a confident and customer-focused individual to join our team as a Casual Customer Service Operator at our Burleigh Heads branch. This shift will be across Monday to Friday, 11:00am to 5:00pm, with around 30-35 hours per week.

This is an inbound, phone-based role – no cold calling, no outbound sales. As the first point of contact for many of our customers, you’ll be the friendly voice that helps them place orders, find what they need and feel supported.

Our customer service team is much loved by our customers – not just for getting things right but for building genuine relationships. If you enjoy chatting with people, solving problems and being part of a supportive team, you’ll thrive here.

You’ll also respond to emails, assist with onboarding new customers and support our sales reps with day-to-day service and coordination.

About the role

This is a daytime position – and as an employer, we value the importance of balancing work with family and social life. We believe people do their best work when they feel supported, both on the job and beyond it.

This is a fast-paced, inbound customer service and telesales role. You’ll take calls from chefs, kitchen teams and hospitality businesses placing orders or seeking advice. Your support will help keep their operations running smoothly.

You’ll work closely with our sales reps and sales manager to ensure customers are well looked after and systems stay up-to-date. The role will also require you to:

Answer inbound phone calls and take orders

Build trusted relationships with regular customers

Respond to emails and product enquiries

Process orders accurately using internal software

Onboard new customers and assign to sales reps

Liaise with sales reps and managers to resolve service issues

Maintain accurate customer and product records

About you

You’re someone who genuinely enjoys helping others, communicates clearly and stays composed under pressure. Whether it’s a busy phone day or a complex customer query, you bring professionalism, warmth and a can-do attitude to your work.

If you’ve worked in hospitality, retail, administration, call centres, reception, or even fast-paced medical or logistics environments, your ability to multitask, stay organised and build rapport will be highly regarded.

Skills and experience

To thrive in this role, you’ll bring strong communication skills, a team mindset and confidence using both computers and phone systems.

Excellent phone and email communication skills

Strong customer service mindset with a helpful attitude

Confident using computers, with good typing speed and accuracy

Comfortable learning new systems – full training provided on internal software

Able to multitask and stay organised in a fast-paced environment

Team-oriented with a proactive and solutions-focused approach

Previous experience in customer service, administration, retail, call centres or other fast-paced environments highly regarded

About Bidfood Gold Coast

Bidfood Gold Coast is more than just part of Australia’s leading foodservice distributor – we’re at the heart of one of the country’s most iconic food and hospitality scenes. From flashy nightclubs and beachfront hotels to busy cafés, theme parks and family-owned eateries, our team supports a fast-paced, tourism-driven market. With strong service capabilities and local insight, we help our customers deliver standout experiences in a city that never slows down.

With over 2,500 employees across 50+ branches nationally, Bidfood is proud to offer a workplace where people feel supported, empowered and part of something bigger.

Working at Bidfood means variety, autonomy and the chance to build strong relationships with suppliers, reps and teammates who are passionate about what they do. You’ll be backed by a stable, well-established company that values initiative, loyalty and care and encourages you to grow your career.

The extra perks

Staff discounts on 6,000+ products

Access to workforce development programs

Corporate health plans and well-being benefits

Employee Assistance Program (EAP) for you and your family

Supportive team culture with room to grow

Ready to take the next step?

If this has got you thinking, we’d love to hear from you. Apply now via the button below and take the next step in your career with a team that’s proud to support Australian foodservice.

Applications close: Friday 7th November 2025

Please note only short listed candidates will be contacted.