Senior Technical Specialist - Transmission Core

Location: Sydney (On-site + Hybrid)
Engagement: Full-time
Roster: 24x7 rotating schedule
Start: Immediate or As soon as possible

Salary: 125-150k base

About the Role

We're looking for a Senior Technical Specialist Transmission Core to ensure the performance, reliability, and availability of a national telecommunications network.
You'll play a critical role in maintaining customer experience by leading technical resolution, operational governance, and collaboration across managed service partners, vendors, and engineering teams.

As part of a 24x7 operations environment, you'll provide technical leadership and escalation management, particularly during major incidents or shifts where senior operational leaders are unavailable. You'll also drive continuous improvement, automation, and quality across incident, problem, and change management functions.

What You'll Do

• Lead resolution of complex or high-severity network faults when escalated from managed service providers.
• Provide expert technical direction during major incidents to ensure rapid service restoration.
• Manage escalations and ensure clear communication with service management and customer stakeholders.
• Drive root cause analysis, corrective actions, and closure of major problems.
• Support proactive fault reduction and network performance improvements.
• Contribute to network design and technology evolution, ensuring operational readiness and scalability.
• Validate and approve planned network changes and upgrades for quality and reliability.
• Collaborate with engineering, managed services, and vendor teams on operational improvements and strategy.
• Provide training and mentorship to team members and partners on new technologies and tools.
• Act as the primary technical authority and decision-maker during assigned shifts.
• Support automation initiatives (e.g., event correlation, incident response) to improve service outcomes.
• Review and improve network monitoring and alarm configurations to enhance efficiency.
• Represent the network operations function in technical and change review forums.

What You'll Bring

• Bachelor's degree (or higher) in Engineering, Telecommunications, or related discipline.
• 10+ years' hands-on experience in large-scale, multi-vendor IP and/or Carrier Ethernet environments.
• Deep understanding of:

• Network protocols: BGP, OSPF, IS-IS, MPLS, LDP, Segment Routing.
• Layer 2 and 3 services: VPLS, Epipe, L3VPN, EVPN, QoS.
• DWDM technologies: ROADM, TOADM, Optical Amplifiers, SyncE, and PTP.

• Proven experience leading the resolution of high-severity and cross-domain technical incidents.
• Strong vendor and stakeholder management skills.
• Excellent communication able to translate complex technical information for business and leadership audiences.
• Ability to work autonomously under pressure, make sound operational decisions, and deliver practical solutions.
• Leadership capability in mentoring and guiding peers.
• Familiarity with automation and orchestration tools in service assurance environments (highly regarded).

Why Join

You'll be part of a technically elite network operations team that safeguards one of Australia's most critical telecommunications infrastructures. Expect exposure to cutting-edge technology, a supportive engineering culture, and opportunities to lead initiatives that directly impact national connectivity and customer experience.

Ready to apply?

Reach out to Ryan Atack at [email protected].