About the role

We are seeking a highly organised and efficient Office Administrator to join our dynamic team at Lustre Glo Smash Repairs in Marrickville, NSW. As a full-time Office Administrator, you will be responsible for providing comprehensive administrative support to ensure the smooth running of our office operations.

What you'll be doing

Answer phone calls, respond to emails, and handle walk-in customer queries about repairs, job progress, or insurance matters

Reporting to the owner/manager

Act as the first point of contact for customers who enter the shop or call in for inquiries about vehicle repairs

Provide regular updates to customers on the status of their vehicle repairs

Dealing with issues that arise with customer service

Manage and maintain a variety of administrative tasks including data entry, filing, correspondence, and record-keeping

Provide excellent customer service to both internal and external stakeholders

Coordinate office supplies, equipment, and services. Handling general office tasks such as filing, faxing, and photocopying

Maintaining a clean and organized office environment

Contribute to the continuous improvement of office procedures and processes

Ability to handle multiple tasks and prioritise effectively

Strong verbal and written communication to deal with customers, insurance companies

What we're looking for

Minimum 5 years of experience in an administrative or office support role

Strong organisational and time-management skills with the ability to prioritise tasks effectively

Excellent written and verbal communication skills, must be well presented

Proficient in using Microsoft Office, Word, Google Calendar suite and have the ability to learn other office software programs

Ability to handle multiple tasks and prioritise effectively in a timely manner

Strong verbal and written communication skills to deal with customers, insurance companies, and internal staff

Ensuring all records are accurate and work is done according to procedures

Dealing with issues that arise with vehicle or customer service

Attention to detail and a proactive, problem-solving attitude

Collaborative team player with a friendly and helpful demeanour

Work well under pressure whilst still staying positive and friendly

What we offer

At Lustre Glo Smash Repairs, we are committed to providing a supportive and rewarding work environment. We offer a competitive salary, additionally, we prioritise the wellbeing of our employees.

About us

Lustre Glo Smash Repairs' is a leading provider of high-quality automotive smash repair services in Marrickville. Established in 1965 and family owned and run since 1980 we have built a reputation for excellence, exceptional customer service, and a commitment to sustainable practices. Our team of skilled technicians and dedicated support staff work together to deliver outstanding results for our clients.

If you are an experienced and motivated Office Administrator who thrives in a fast-paced environment, we encourage you to apply now and become a part of our growing team.