Position objectives:

Act as an ambassador for the hotel at all times

To provide a consistent and high quality standard of gaming service to all clients

Ensure policies and procedures are adhered to relating to customer service, cleanliness and personal development

Maintaining accountability, a positive work environment and being an integral part of a strong, supportive and professional team

Work closely with management to achieve high quality service, presentation and delivery to all guests

Principal Responsibilities:

Ensure excellent and professional client service at all times

Knowledge of the gaming industry and environment

Communicate and liaise with management in order to upkeep the highest level of gaming service

Follow gaming legislation. standards and procedures

Adhere to responsible service of alcohol and licensing provisions and standards at all times

Ability to work in a team based environment

Be aware and understand the hotel Work Health & Safety (WHS) policies and procedures

Develop and maintain high levels of service within the hotel, particularly within departments, on a daily basis

Proficient in the professional service and dispensing of a wide range of alcoholic and non-alcoholic beverages

Good conflict resolution skills

Courteous, welcoming and informative

Involved in the service of a variety of functions requiring gaming or beverage service

Establish good professional relationship with existing and new clients

Have a good understanding of all departments within Hotel to be able to sell to the inquiring customer

Cash handling

Strong and effective communication methods with management and staff

Consistent and professional delivery of our products such as wine service, tap beer and food offerings

Follow Standard Operating Procedures (SOPs) and / or Safe Work Procedures (SWPs) for all areas of the hotel at all times

Any other duties directed by Management