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Inbound Customer Service

Unity4
Campbelltown, NSW
A$33.38 p/h
Call Centre & Customer Service → Customer Service - Call Centre
Casual
Remote

Posted 2 days ago


We are looking for great people to fill multiple roles!

Here at Unity4, we believe in the power of good conversations and doing good for people as well as for business; having proudly done so for 25 years.

We're excited to be recruiting multiple inbound customer service roles – a great opportunity to deliver exceptional service over the phone while representing a respected leader in the aged care industry, committed to improving the lives of their customers.

Join a warm, passionate team that's dedicated to making a real difference every day. If you're someone who cares about people, takes pride in providing genuine support and has great computer skills we'd love to hear from you!

Successful applicants will need to undertake a Police Check prior to training.

Training Dates:

· 1 week training from Monday 3rd November.

· All applications will need to be finalised by 28th October so be sure to apply right away!

What we offer:

· Attractive hourly rate of $33.38 per hour

· 100% remote working role from your home office

· Full training and ongoing support from an experienced and supportive team

· Ongoing support so you feel successful in all your customer interactions

What you need:

· To be based in Australia

· Available to work at least 20 hours per week across a range of shifts between 9am-7pm.

· Strong computer skills and confidence in working across multiple programs & platforms at any given time

· A reliable ADSL, NBN or cable internet connection

· Windows PC with Windows 11 or above

· Excellent communication skills both written and verbal

· A dedicated home office space away from distractions

· USB noise cancelling headset with microphone

· Google Chrome installed on your PC

Working Times:

We are looking for a range of shift coverage between the hours of 9am and 7pm Monday to Friday with hours available during our peak periods.

Training:

Successful applicants will be provided with paid training for this role using our client's advanced software systems in the comfort of your own home. You'll need to make yourself available for the training dates and times which takes place over five business days.

Apply Now:

If you're someone who loves connecting with people and turning a simple call into a great experience, this is the perfect role for you, please submit your application today by heading to our website https://www.unity4.com/work-with-us/

For any questions regarding the role, please contact our friendly Human Resources team at [email protected]


About Unity4

Hobart, TAS, Australia

About Unity4

Unity4 provides advanced contact centre capabilities, from technology to people, at home or in the office, powered by the cloud, driven by innovation.

Unity4 is a large privately held organisation with operating companies in Australia, New Zealand, the United Kingdom and Canada.

Functionally Unity4 is split in to two divisions, Contact Centre Outsourcing and Contact Centre Technology.

Facts at a Glance

The business was established 2000, the RapportCMS technology was released to market as a standalone offering in 2006.

Unity4 is Privately Held by the original shareholders.

Unity4 is Debt Free and has not taken external venture funding, private equity or market capital

The group has an Compound Annual Growth rate of 44.28 precent ( as of June 2011)

Unity4 employs in excess of 650 people worldwide (excluding independent agents on the platform)

Over 11,000 active users on the RapportCMS platform worldwide

Unity4 maintains its internal quality assurance program (U4RMS) and is OFCOM, ACMA, ATA. ADMA and DMA compliant

Unity4 is PCI DSS compliant and externally certified

Source: This is an extract from the company's own website.

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