Permanent Full Time - 36.25 hours per week

$68,781.03 to $73,877.37 Annually + up to 12% super

RCC Officers' Level 2

Redland City Council offers you the chance to improve lives and shape your own career… in a truly special place.

Join our team as a Compliance Support Officer!

Are you passionate about working with the community and making a real difference in everyday life across the Redlands? In this public-facing, permanent full-time role, you’ll provide investigative, enforcement, and administrative services that support fair use of parking and follow up on animal registrations. Most of your time will be spent working in parking regulation - interacting directly with residents and visitors, addressing concerns, and helping uphold important local laws with professionalism and respect.

Your responsibilities will include:

Conducting investigations and enforcement activities related to parking and animal registration, including issuing infringement notices and preparing documentation.

Engaging with the public to provide respectful, high-quality customer service, education, and support around local laws and responsible behaviour.

Managing daily workloads and priorities to meet timeframes, customer expectations, and legislative requirements.

Working as part of a positive, high-performing team and assisting at the Animal Shelter as needed.

Undertaking animal registration compliance to support responsible pet ownership.

Skills and experience:

We’re looking for someone who thrives in a community-facing role - someone confident, approachable, and calm under pressure. You’ll need to be comfortable speaking with people from all walks of life, thinking on your feet, and respectfully handling sensitive situations. Strong customer service skills are essential, along with the ability to manage conflict, educate others, and make sound decisions in line with legislation. While prior experience with investigations and interpreting local laws is ideal, what matters most is your ability to engage effectively, stay resilient in a busy and often unpredictable environment, and work collaboratively as part of a high-performing team. If you’re motivated, adaptable, and ready to learn, we’ll support you to grow into the rest.

Make sure to read the full Position Description before applying - it outlines everything you need to tailor your resume and cover letter.

More reasons to love working with us:

17.5% annual leave loading + Christmas ex-gratia day

Paid parental leave and purchased leave options

Access to development and study assistance programs

Discounts with 400+ retailers and fitness providers

Flexible working options through RedFlex - our flexible work program offering flexibility in how, when and where you work.

View more great employee benefits here.

Who we are:

Redland City Council is a local government organisation proudly serving the Redlands Coast community. From maintaining roads, parks, waterways and islands, to delivering essential services like waste, water, libraries, and community events - we support the city’s day-to-day life and long-term growth. With over 1,000 employees across diverse teams, we’re committed to shaping a thriving, sustainable region that our community is proud of.

Guided by our Values, we’re proud of the work we do and the people who make it possible. Visit our careers page to learn more and read the stories of our incredible team.

Eligibility:

You'll have a current C class driver's licence.

You'll be able to work flexible hours as required by operational needs, which will include weekends (penalty rates apply) on a rotational basis, or as required.

Successful applicants will be asked to consent to a police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

To be eligible for employment, applicants must have the legal right to work in Australia.

Ready to join us?

Click Apply to submit your application via Council’s online portal (or through OURspace for current employees). Please include:

A one-page cover letter; and

A current resume outlining how you meet the role requirements.

Note: We do not accept email, hard copy or third-party applications.

For more information about this position (200184), please contact Storm Clark on (07) 3820 1148. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 02/11/2025.

At Redland City Council, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential. We value the unique perspectives and experiences our people bring to serving our community.