About the Role

Are you a detail-oriented problem-solver who stays cool under pressure and gets genuine satisfaction from creating seamless schedules? We're looking for a Scheduling Administrator who can master the art of rostering while building strong relationships with our team.

You'll be the engine room behind our service delivery, managing staff schedules across multiple programs and locations. It's a role that demands precision, flexibility, and cool-headed problem-solving when things don't go to plan (because let's face it - sometimes they don't). If you're the kind of person who gets satisfaction from a perfectly balanced roster and can pivot quickly when circumstances change, you'll love this.

Shape our systems: As we continue to evolve and improve our operations, you'll have the opportunity to influence our rostering systems from the ground up and drive real efficiency improvements.

What You'll Do

Master the roster: Build, maintain and adjust staff schedules to ensure seamless coverage across all shifts and client needs

Champion our systems: Play a key role in optimising our systems

Match skills to needs: Ensure the right people with the right qualifications are in the right place at the right time

Solve the puzzle: Backfill shifts, manage leave requests, and keep overtime to a minimum through strategic planning

Lead with influence: Build strong, professional relationships with Disability Support Workers—being approachable and supportive while maintaining clear boundaries and accountability

Keep everyone informed: Communicate clearly with participants, families, staff and stakeholders about rostering matters

Maintain the details: Keep accurate records for payroll and billing, ensuring everything is audit-ready

Build workforce versatility: Coordinate staff experience across multiple locations to create a flexible, resilient team

Partner with HR: Maintain open communication about staffing needs and workforce planning

What You'll Bring

Essential:

Qualifications in Disability, Community Services or related field (or substantial relevant experience)

Proven experience in scheduling, rostering or workforce coordination—ideally in disability, community or health services

NDIS Worker Screening Check and Working with Children Check

Current First Aid and CPR certification

Unrestricted Driver's Licence

Strong IT skills, including rostering software and Microsoft Office—with the ability to learn new systems quickly

Exceptional organisational skills with the ability to juggle competing priorities

Sharp attention to detail and accuracy

Excellent, clear written and verbal communication

Understanding of (or willingness to learn) the National Employment Standards, Enterprise Agreement, and SCHADS Award

Commitment to person-centred practice and NDIS Practice Standards

What makes you stand out:

You stay calm under pressure and adapt quickly to changing circumstances

You're proactive, forward-thinking, and see change as an opportunity—bringing fresh ideas to improve processes

You can build genuine rapport with staff while maintaining professional boundaries and holding people accountable

You balance empathy with firmness—supportive but able to provide clear direction

You're genuinely committed to ongoing professional development

You understand that behind every roster is a person's support, dignity and goals

What We Offer

Competitive SCHADS Award classification

Salary packaging and remote area benefits

Supportive team environment

The opportunity to influence and shape our systems and processes

Professional development, training and career progression opportunities

A role where you'll make a real difference in people's lives every day

About LAAS

Lifestyle Assistance and Accommodation Service (LAAS) was developed by community, for community and has been a leader of disability supports in the Riverland for almost 40 years. We're on a mission to provide support and opportunities that enrich, empower and enable people with disability to be more independent and achieve their full potential. Our values - Collaboration, Innovation, Inclusion, Flexibility, and Opportunity - aren't just words on a wall; they're how we work every day.

How to Apply

Please submit your resume and a cover letter addressing the following key selection criteria:

Rostering and Workforce Coordination: Your experience in scheduling, rostering or workforce coordination, preferably in disability, community or health services

Systems and Technology: Your ability to learn and implement new systems quickly, with examples of using rostering software or driving efficiency improvements

Organisational Skills and Attention to Detail: Your ability to manage competing priorities, maintain accurate records, and ensure everything runs smoothly under pressure

Relationship Building and Communication: Your ability to build strong professional relationships with staff while maintaining accountability, and communicate clearly with diverse stakeholders

Adaptability and Problem-Solving: Your approach to change and unexpected challenges, with examples of staying calm under pressure and finding creative solutions

Ready to Apply?

If you're organised, resilient, relationship-savvy, and ready to put your scheduling skills to work in a role that truly matters, we'd love to hear from you.

Location: LAAS Head Office, 12 Edward Street, Loxton SA 5333 (with travel to other LAAS locations as required)

LAAS is committed to creating an inclusive workplace. We encourage applications from people of all backgrounds and abilities.