Key Responsibilities

Fulfil and dispatch online orders daily with precision and care.

Manage customer service emails, exchanges, and returns.

Receive stock deliveries, restock shelves, and reconcile items received with spreadsheets.

Print and manage shipping labels, coordinate courier pickups (DHL, AusPost, etc.).

Maintain packaging and studio supplies, requesting reorders when stock is low.

Update Shopify and internal systems accurately.

Greet and assist customers who visit the studio. Representing the brand with style and professionalism.

Keep the studio neat, organised, and running smoothly day-to-day.

Requirements

Excellent attention to detail and accuracy with minimal mistakes.

Strong time management and organisational skills.

Basic experience with Shopify or similar e-commerce systems.

Confident written and verbal communication skills.

A proactive, problem-solving attitude and ability to work independently.

Professional presentation and awareness of fashion/style.

Bonus skills in graphic design, marketing, or web management are a plus.

Bonus skills such as graphic design, marketing, or website management will be highly regarded.

What We Offer

A key role in a growing Australian fashion label.

Autonomy and trust to manage your own space.

A creative, fast-paced studio environment in Surry Hills.

Staff discounts and early access to new releases.