Customer Service Officer

Blitz Refrigeration And Air Conditioning
Airport West, VIC
A$65,000-$70,000 p/a
Call Centre & Customer Service → Customer Service - Call Centre
Full-time
On-site

Posted 12 days ago


At Blitz Bradmac Heating & Cooling, we’re building an extraordinary Customer Service team that delivers an outstanding experience every single time.

We don’t just talk about great service, we live it every day!

What You’ll Be Doing

Responding to customer enquiries via phone and email with gusto and professionalism

Creating and updating jobs in our job management system

Making outbound calls to follow up service enquiries and book estimates (no cold calling)

Maintaining and assisting with the service schedule

Supporting our sales team with bookings and customer information

Ensuring accurate notes, data entry, and record keeping across systems

Taking initiative to solve customer issues and keep things moving

What We’re Looking For

Experience in a busy customer service environment

Excellent data entry accuracy and exceptional attention to detail

Great communication skills, written, verbal, and phone

A proactive problem-solver who loves helping customers

Strong organization and planning skills

Experience using service & ticketing systems is highly advantageous

HVAC/Heating and cooling or trades background is preferred but not essential

Why You’ll Love It Here

Competitive pay + super

Full-time, Monday to Friday role

Great Airport West office with awesome team culture

Supportive management who want you to succeed

Regular social activities and a fun, vibrant workplace

If you’re a customer service superstar who thrives on accuracy, energy, and teamwork, we’d love to hear from you!

Apply today and be part of the Blitz Bradmac journey.


About Blitz Refrigeration And Air Conditioning

Airport West, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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