At Blitz Bradmac Heating & Cooling, we’re building an extraordinary Customer Service team that delivers an outstanding experience every single time.

We don’t just talk about great service, we live it every day!

What You’ll Be Doing

Responding to customer enquiries via phone and email with gusto and professionalism

Creating and updating jobs in our job management system

Making outbound calls to follow up service enquiries and book estimates (no cold calling)

Maintaining and assisting with the service schedule

Supporting our sales team with bookings and customer information

Ensuring accurate notes, data entry, and record keeping across systems

Taking initiative to solve customer issues and keep things moving

What We’re Looking For

Experience in a busy customer service environment

Excellent data entry accuracy and exceptional attention to detail

Great communication skills, written, verbal, and phone

A proactive problem-solver who loves helping customers

Strong organization and planning skills

Experience using service & ticketing systems is highly advantageous

HVAC/Heating and cooling or trades background is preferred but not essential

Why You’ll Love It Here

Competitive pay + super

Full-time, Monday to Friday role

Great Airport West office with awesome team culture

Supportive management who want you to succeed

Regular social activities and a fun, vibrant workplace

If you’re a customer service superstar who thrives on accuracy, energy, and teamwork, we’d love to hear from you!

Apply today and be part of the Blitz Bradmac journey.