Queensland Sheet Metal & Roofing Supplies

As a result of our continued growth / internal promotions, we now have an excellent opportunity for a positive and energetic individual to join our internal Sales / Customer Service Team on a full-time basis.

The Role

Reporting to the Directors, our small Internal Sales Team is committed to providing exceptional customer service and sales support to our vast groups of trades and corporate customers

Assisting our customers with a range of services and product knowledge, this Team are accountable for responding to all customer enquiries including processing orders and providing quotes either in person (front office), email or by phone

Ensuring all enquiries, quotes, orders and payments are accurately processed in our systems

Providing the correct product and delivery information (including organising deliveries as required) to each customer

Liaising with other Teams (dispatch, manufacturing, accounts) to ensure full completion of all customer transactions to our established workflows

Providing follow-up on customer orders and payments as required

Updating Customer databases and provide reports / records on request

Undertaking general administrative tasks to support all Sales / Customer Service requirements

Keeping up to date with product knowledge, promotions and customer requirements

About You

Ideally you will have experiences in a similar Customer Service / Internal Sales (B2B or B2C) role in the Steel Manufacturing / Building Products industry or have significant insights on roofing and rainwater products

Excellent administration, customer service and relationship building skills

An eye for detail and excellent data entry / typing skills (Microsoft)

Exceptional organisation skills and the ability to multi-task

A good telephone manner and the ability to stay calm in a busy but enjoyable operating environment

Ability to collaborate with a broad range of stakeholders

Team player who enjoys a busy and rewarding work environment

Ideally, applicants will reside on Brisbane Northside and be willing to work 7.30am to 4.00pm.

This is a great opportunity for a customer driven individual to join a fast growing, successful family business and to add value to our innovative brands in the building products industry.