At Solvd, we help some of Australia's largest businesses get back on the road after an accident. Our Fleet team manages the full claims lifecycle, from lodgement to repair, replacement, settlement, and recovery. We deliver fast, fair, and compliant outcomes with a professional and friendly approach. We're the team drivers turn to when things go wrong. We make the process smooth, simple, and stress-free.

We're hiring across two key areas to join our Fleet teams, these roles will be based in our Head Office on Collins Street, Melbourne CBD.

Lodgements Consultants

Be the welcoming first point of contact for drivers and clients. You'll kick off the claims journey with empathy and efficiency, ensuring every claim starts on the right foot. Your role sets the tone for a seamless experience.

Claims Consultants – Settlements & Recoveries

Take the lead in assessing liability, negotiating settlements and recoveries, and keeping all parties informed with clear, confident communication. You'll balance legislative and contractual requirements while delivering top-tier service and outcomes.

Permanent and 12-month fixed term opportunities available.

What You'll Be Doing

Lodging and/or managing motor claims from start to finish with empathy and professionalism

Providing clear, confident communication and keeping customers informed

Reviewing coverage, liability, and recovery opportunities

Handling complaints and sensitive conversations with care

Keeping systems updated and meeting service targets

Investigating third parties and chasing recoveries to reduce claim costs

What We're Looking For

Lodgements Consultants: No motor claims experience required - just a strong interest in the industry, excellent attention to detail, and proven customer service skills

Claims Consultants: 1–2+ years' experience in recoveries or settlements within motor claims, insurance, or related fields such as finance, legal services, collections, banking, risk assessment, and/or customer disputes.

Confident communicator who handles sensitive conversations with empathy

Organised, proactive, and calm under pressure

Comfortable using digital tools, systems, and MS Office

Bonus points for knowledge of motor claims, recoveries, or insurance legislation

Candidates must have full Australian work rights; those currently holding temporary Visas are not considered, sponsorship is not available.

What's in It for you

Flexible working arrangements, including hybrid work options; we offer a hybrid working model, with 2 to 3 days per week

To support your onboarding, the initial 2-3 weeks of training will be delivered fully on-site in our Melbourne CBD office.

Paid parental leave and additional leave options

Access to health and wellbeing support

A range of employee perks and discounts on everyday essentials

A collaborative team environment with regular recognition initiatives

Diversity and Inclusion at Solvd Australia

Solvd Australia is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and identities and do not discriminate based on race, religion, ethnicity, national origin, gender identity or expression, sexual orientation, age, marital status, or disability. We believe that diverse perspectives drive innovation and better outcomes. We actively promote a culture of inclusion where differences are celebrated and everyone has equal access to opportunities. If you require adjustments to the recruitment process or the role to support your application, please let us know, we are here to help.