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Guest Experience Team Leader

Park Lane Group
Cowes, VIC
A$26.70 p/h
Hospitality & Tourism → Front Office & Guest Services
Full-time
On-site

Posted 18 hours ago


🌞 We’re Rebuilding for Summer at A Maze ’N Things! 🌞

Ready to join one of Phillip Island’s most fun and engaging attractions?

We’re gearing up for an exciting summer season and looking for passionate people to join our supportive team where every day brings laughter, creativity and connection!

This role is based at Cowes, Phillip Island.

Who we are looking for:

You’re a natural entertainer and hands-on leader who thrives in a fast-paced, people-focused environment. You bring fun, creativity, and confidence to everything you do — from leading your team to delivering unforgettable guest experiences. You’re organised, adaptable, and passionate about creating an atmosphere of excitement and wonder for every visitor.

You communicate clearly, stay calm under pressure, and lead by example — motivating your team with your energy, positivity, and genuine love of making people smile.

What’s in it for you

You’ll join a fun, supportive team where every day brings something new! Enjoy a dynamic workplace that values creativity, teamwork, and laughter — all while helping guests make unforgettable memories. You’ll grow your leadership skills, take on new challenges, and be part of a business that’s constantly evolving and full of energy. Plus, enjoy staff discounts and perks that make it even more rewarding to be part of the A Maze’N Things family.

About the role:

At A Maze’N Things, no two days are the same! As our Guest Experience Team Leader, you’ll play a key role in shaping every visitor’s adventure within our Attractions— from the moment they step inside to the moment they leave grinning.

You’ll lead and support a dynamic team, ensuring operations run safely, efficiently and always with a sense of wonder.

If you love a hands-on leadership role who loves motivating others and delivering unforgettable guest experiences.- then this is your dream role!

Responsibilities:

Lead, motivate, and inspire the Attractions team to deliver safe, engaging, and memorable guest experiences.

Ensure smooth and efficient operation of all attractions while maintaining safety and presentation standards.

Provide on-the-job training and constructive feedback to develop staff performance and confidence.

Handle guest enquiries and feedback with professionalism and positivity, resolving issues quickly.

Collaborate with management to improve processes, performance, and the overall guest journey.

Foster a fun, professional, and positive team culture where guests and staff feel valued and inspired.

All final applicants for this role must provide evidence of a current Working with Children Check before starting work.

A little bit about us:

A Maze’N Things is a prime attraction on Victoria's Phillip Island. Our theme park is a magical playground with puzzles, illusions, sky trail and mini golf, delighting visitors of all ages. Based in Cowes, Phillip Island, this role is where excitement meets work.

At A Maze ’N Things, safeguarding and safety are always our top priorities — we’re committed to creating a safe, inclusive and positive environment for both our guests and our team.

If you’re ready to help families disconnect from devices and reconnect through fun, we’d love to hear from you!

👉 Apply now and be part of the A Maze ’N Things this summer!

To learn more about our business, please visit www.amazenthings.com.au


About Park Lane Group

Healesville, VIC, Australia
Hospitality & Tourism
51-200 employees

Park Lane is a dynamic family-owned company operating across hospitality, tourism, senior living, and construction. We own and manage seven holiday parks across Victoria, providing exceptional guest experiences.

Incuding the iconic A Maze’N Things, a family-friendly theme park on Phillip Island, offering interactive experiences that entertain and inspire.

Our senior living communities provide vibrant, supportive environments for homeowners, while our in-house construction team delivers high-quality projects across our properties.

As a family business, we are committed to exceptional service, innovation, and fostering a workplace culture promoting growth, collaboration, and development.

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