This hands-on role is mainly in our housekeeping team, helping keep our park spotless and our accommodation guest-ready. You’ll also step in to support reception and lend a hand in the café when needed. A perfect role for someone who enjoys a bit of variety and loves creating great guest experiences.

If you take pride in your work, enjoy meeting people, and like to stay busy, we’d love to hear from you!

Business Overview

Amberlee is a resort-style family holiday park nestled on 25 acres of native bushland on the Mornington Peninsula. We offer self-contained cabins and villas, camping sites with private ensuites, annual holiday homes, and over 55’s community living. Our facilities are designed to maximise opportunities for families to make memories at Amberlee, these include swimming pools, an aquatic playground, mini-golf course, adventure playgrounds, sports courts (tennis, basketball), bush walking spaces, and more. We pride ourselves on friendly, high-quality guest service and creating a welcoming, relaxing experience for all our clients.

We are a small, close-knit, family-friendly team, with warm, genuine interactions at the heart of guest experience. If you enjoy variety, outdoors, meeting people, and stepping into different roles during a shift then Amberlee may be just the place for you.

The Role

As a valued member of our small, family-friendly team, you’ll enjoy a varied and rewarding role where no two days are the same. From welcoming guests at reception to keeping our grounds and cabins looking their best, your contribution will directly shape the guest experience.

Housekeeping – Help ensure our cabins, site ensuites, shared spaces, café and laundry facilities are maintained to the highest standards, while managing linen and supporting general maintenance or safety issues.

Reception – As the primary relief support for our office managers you will be required to greet guests with a smile, assist with seamless check-in/check-out, manage reservations via Newbook (training provided), and handle enquiries by phone, email, and in person.

Food & Beverage – Assist in our café by preparing and serving snacks, drinks, and barista coffee, while maintaining hygiene, stock levels, and compliance with food safety standards.

Health & Safety – Work in line with Amberlee’s policies and procedures to keep yourself, your teammates, and our guests safe at all times.

Key Responsibilities

With a primary role of housekeeping this diverse role will also see you take on a variety of tasks to support both our guests and the smooth running of the park:

Housekeeping & Presentation

Clean and maintain cabins, villas, ensuites, laundry, and shared spaces to a high standard.

Support with linen handling, lifting of supplies, and restocking.

Keep common areas tidy, welcoming, and comfortable for guests.

Report issues, concerns, and stock levels to the office management team

Guest Services & Reception

Welcome and assist guests, manage check-in/check-out, and respond to enquiries.

Handle reservations and accounts using Newbook software (training provided).

Assist and direct visitors within the park, providing helpful information.

Relief Cover- being onsite and covering reception in the manager's absence

Manage guest requests, feedback, and maintenance reports, escalating issues promptly to management where needed.

Café, Grounds & General Duties

Serve snack, drinks, and barista coffee in the café.

Maintain café cleanliness and restock drinks, snacks, and supplies.

Assist with stock rotation, deliveries, and invoicing.

Operate the POS system, handling cash and card payments accurately.

Assist with light groundskeeping (sweeping, raking, weeding, emptying bins, clearing debris).

Support the upkeep of facilities and amenities, including basic pool maintenance (training provided).

Contribute to the safe, well-kept, and inviting appearance of the park.

Team Contribution & Flexibility

Work together with your teammates to create a positive guest experience.

Contribute to a positive team environment and be flexible to work weekends, public holidays, and peak holiday periods.

What We’re Looking For

To thrive in this role, you’ll bring a mix of practical skills, flexibility, and a genuine passion for creating great guest experiences.

You’ll need:

A current Working With Children Check (or willing to obtain)

A Valid Responsible Service of Alcohol (RSA) certificate (or willing to obtain)

Availability to work on a 7-day rotating roster, including some weekends

Physically fit to carry out cleaning duties, lift items, and work outdoors

You’ll shine if you have:

Strong customer service and communication skills with a friendly, professional manner

Reliable, punctual, and able to work both independently and as part of a team

Good attention to detail and pride in cleanliness and presentation

A friendly, professional manner and excellent presentation

Flexibility, reliability, and a proactive, can-do attitude

Confidence with computers (Newbook experience a bonus)

Cash handling and basic admin skills

Previous hospitality or cleaning experience (desirable, not essential)

First Aid/CPR certification (a plus)

Knowledge of the local area and tourism industry (a bonus)

You’ll Be a Great Fit If You’re:

Friendly, reliable, and love being part of a team

Comfortable working indoors, outdoors, and on your feet

Happy to roll up your sleeves and help out wherever needed

Tech-confident and quick to pick up new systems

Passionate about giving our guests a warm, family-friendly experience

What You’ll Get

Working at Amberlee means you will:

Be part of a small, friendly, family-oriented team where your contributions are valued

Enjoy working in a beautiful natural setting with lots of variety in your day-to-day tasks

Experience both guest-facing work and behind-scenes (cleaning, housekeeping), so no two days are the same

Have opportunities for development; strong performance may lead to more hours (or even a part-time contract) or greater responsibilities

Paid under the Hospitality Award at a casual rate of $33.38 per hour (inc. casual loading) *penalty rates apply on weekends and public holidays.

Our Values

Our values are at the heart of our business and the foundation of our culture. They are our compass, guiding our decisions and actions.

CANI- Constant and never-ending improvement

Family Friendly service- from our Family to yours- providing quality Family holidays since 1982

Positive holiday memories last forever- quality service, quality facilities, Peninsula proud

How to Apply

If this sounds like you, we would love to hear from you!

Please send:

Your resume

A short cover letter telling us:

Why you think you’d enjoy this multi-role position at a family holiday park

Any relevant experience (reception, café, cleaning etc.)

Your availability (which days, hours, including weekend availability)

to: [email protected]

Applications close on: 10/11/2025
Or earlier if we find the right person.

✨ This is a casual role with the potential to grow into part-time. If you’re positive, outgoing, and love variety in your work, we’d love to hear from you!