* Salesforce Tester
* Sydney - WFH
* Senior QA

About the role:
Our client is currently recruiting for a Senior Salesforce Functional Quality Analyst to join the CRM Practice team of IT for Transport branch within our Corporate Services Division. The Salesforce Functional Quality Analyst delivers new capabilities, on-going support and continuing enhancements to the Salesforce platform at Transport for NSW through review and analysis of the organisations business intentions, services, processes and information
needs.

Requirements:

• Work with key project and business stakeholders to identify how Salesforce and its
  capabilities can provide the business with process improvements and efficiencies.
• Provide plain language advice on technical issues to non-technical audiences.
• Perform quality assurance, testing and governance of technology platforms to
  minimize the number of code/configuration issues.
• Deliver quality assurance artifacts such as test strategy documents and test
  summary reports.
• Facilitate UAT by demonstrating capabilities and functionality to end users.
• Assisting in deployment processes.
• Enhance Salesforce based business systems by providing accurate information
  about business needs and priorities, participating in the ongoing exercise to
  continuously improve business processes through better utilisation of Salesforce
  functionality, process re-engineering, standardisation and simplification.

About you:

• At least 4-5 years of experience as a Functional Analyst within Salesforce ecosystem
• Demonstrated experience in Services Cloud and Customer experience portals.
• Demonstrated experience in administrating Salesforce applications, including account
  management, data management and all basic platform configurations.
• Demonstrated experience in implementing configuration-based Salesforce solutions,
  including UIs, Flows, Customer Experience portals.
• The ability to troubleshoot issues, often requiring tracing through Apex codes and Flows
• Strong communication and customer support skills, with a can-do attitude.

Apply now for a confidential discussion!! [email protected]

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.