Customer Experience Champion

Join a Team That’s All About Positive Vibes & Exceptional Service!

At Meir Australia, we’re not just about great products, we’re about creating incredible experiences for our customers. We’re looking for a Customer Experience Champion to join our fun, friendly, and supportive team.

If you love working in a collaborative environment, enjoy helping customers, and take pride in going above & beyond, this role is for you! You will be part of a super supportive team that works together to create seamless customer interactions.

About Us

Meir is an Australian, family-owned company that strives for perfection in both products and services.

Our philosophy is built on the core value of “We Are Family”, and our mission is simple:
Help people love their home.

Since 2012, we’ve grown to supply premium bathroom and kitchen products, including showers, tapware, and sinks, to customers in over 40 countries worldwide. We’re passionate about quality, design, and creating a company culture that feels like home.

What You'll Be Doing:

Answer a range of customer queries via phone and email

Provide an exceptionally high level of customer service and professionalism

Process orders, credits, and a range of other administrative tasks

Follow up with customers regarding orders

Arrange freight collections

Assist other team members where required with admin and ad hoc task

Who We’re Looking For:

Someone who thrives in a team environment, we lift each other up!

A great communicator who genuinely enjoys helping people.

Someone with a problem-solving mindset who can think on their feet.

A person who loves a fast-paced, energetic workplace.

Comfortable and confident phone manner.

Ability to problem solve by fully understanding the question or problem.

Passionate about customer service and helping others.

Familiar with basic software, Gmail, Excel, etc.

Tapware experience & experience in order processing & logistics will be highly regarded.

Why You’ll Love Working With Us:

🌟 A fun, supportive, and positive team culture, we’ve got each other’s backs!
🚀 Extensive training to set you up for success.
💡 A management team that values your opinion, your voice matters here.
📈 Opportunities to develop your career and grow within the company.
🎉 An inclusive workplace that actually listens to feedback and allows staff to contribute to growth.
🏡 Flexibility – We’re happy to discuss a semi-hybrid work option (one day a week WFH).

If you’re looking for a team that feels like family, where your work is valued and your voice matters, we’d love to hear from you!

To be considered, please submit:

Your resume with references

A cover letter, specifically stating why you should be considered for this role

Your cover letter should also answer the following question (or your application will be disregarded): What are the main colours in our range of products?