About the job

The Brand

Founded in 2017 by Kerryn Langer, Arms Of Eve is an Australian jewellery, accessories and fashion brand based in Sydney. The Arms Of Eve philosophy is centred around everyday affordable luxury that defies the conventions of traditional jewellery. Effortless and modern, with a sense of edge, Arms Of Eve celebrates the inherent power of all women. Designed locally and carefully crafted, each piece is unique and designed to be stacked. Our customers and employees are at the core of everything we do as we work towards our shared vision.

About the role

As our Boutique Manager, you'll lead our retail team to excellence and embody the empowering culture at Arms Of Eve. Your role includes creating a positive and engaging shopping environment, driving sales, managing client relationships and overseeing retail operations. You'll achieve this through training and developing a high-performance team that strives for success. If you have a passion for jewellery, accessories and fashion, excellent communication skills and a commitment to delivering exceptional customer service, this role is designed for you!

Key responsibilities

· Customer Service Excellence: Lead by example in delivering exceptional customer service and creating a warm, memorable in-store experience.

· Brand Ambassador: Build and nurture relationships with customers, embodying and promoting our brand spirit to cultivate a loyal customer base.

· Sales and Performance: Drive sales and exceed targets by maintaining high visual merchandising standards, sharing in-depth product knowledge and implementing effective sales strategies.

· Inventory Management: Oversee inventory levels and replenishment processes to ensure the store remains well-stocked and visually appealing.

· Visual Merchandising: Ensure that visual merchandising standards and directives are consistently implemented and maintained.

· Store Operations: Manage daily store operations, including opening and closing procedures, cash handling and administrative tasks.

· Loss Prevention: Monitor store activities to prevent and address potential loss or theft.

· Customer Feedback: Collect and analyse customer feedback to refine product offerings and enhance overall service quality.

About you

· Exceptional customer service and communication skills

· Attention to detail

· Self-motivated and positive attitude

· Ability to work in a dynamic and fast-paced retail environment

· Team player

· Passion for jewellery and fashion trends with a keen eye for style

· Adherence policies and procedures

Our Perks

· Generous product discount

· Team bonding events throughout the year

· Training and development to enhance your retail skills

· Opportunities for career growth

Job Type: Full-time

Work Location: In person