
Specialised Front of House Assistant – Client Experience & Studio Retail
The Piercing Urge
Posted 3 days ago
Part-time | Prahran, Melbourne | Weekends essential
The Piercing Urge is Melbourne’s leading body-piercing studio — known for safety, quality, and an exceptional client experience. We’re looking for a sharp, level-headed Front of House Assistant to keep the studio running smoothly and help drive the next stage of our growth.
This isn’t a typical reception or retail role. It’s for someone who thrives in organised chaos — who can keep ten things moving at once without losing composure, genuinely cares about clients, and knows how to turn hesitation into confidence (and confidence into a sale).
If you love systems, people, and performance — you’ll fit right in.
What You’ll Do
Run the front of house like a control tower — manage bookings, walk-ins, calls, emails, and piercer schedules with accuracy and calm
Deliver an outstanding client experience from greeting to aftercare
Read people fast — turn curiosity into commitment through genuine, confident recommendations
Keep the day flowing: anticipate problems, solve them early, and keep everyone on time
Maintain high standards of presentation, safety, and organisation
Work closely with the owner to test new systems and improve processes
Protect a healthy, drama-free culture — and be part of the reason it stays that way
Who You Are
Calm, grounded, and reliable — you don’t crack when things get busy
A fast thinker who loves multitasking and keeping order in fast-moving environments
Naturally warm with clients, but direct and efficient when it counts
Detail-oriented with excellent written and verbal communication
Confident selling high-value products or experiences without being pushy
Quick to learn systems (Shopify, Square, etc.)
Values professionalism, health & safety, and exceptional quality above excuses
Excited by growth — you see yourself as a key part of a studio scaling up, not just clocking in
Experience Required:
Previous experience in customer service and sales roles is essential. Experience in the body-piercing industry is not required — we’ll provide full training in our systems, jewellery, and processes.
What We Offer
A role with real impact and progression potential — opportunity to grow into a leadership or operations position for the right person
Direct mentorship from the owner and involvement in building new systems and processes
A creative, inclusive workplace with high standards and no tolerance for drama
Full immersion into the world of high-end body piercing and jewellery, with opportunities to learn about the craft and industry
Ongoing professional development and opportunities for continued learning
Exceptional staff discounts on jewellery and services
Access to mental-health support through an Employee Assistance Program (EAP)
Memberships with professional organisations
Annual First Aid, CPR, and Bloodborne Pathogen training
Competitive pay reflective of responsibility and performance
Please note: This role is not an apprenticeship and is not a pathway to becoming a body piercer. It is a dedicated Front of House and Operations position focused on client experience and studio coordination.
Hours & Details
Permanent part-time (2 days per week)
Occasional extra shifts available; potential to expand as the role develops
Must be available weekends and public holidays
Based in our Prahran studio
$33 per hour
How to Apply
Apply with your resume and cover letter. Applications without cover letters will not be considered.
We’re not looking for perfect — we’re looking for someone sharp, emotionally intelligent, and excited to build something great with us.
About The Piercing Urge
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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