• Full Time, Permanent Role
• Location: Brisbane, Sydney
• Great Salary of $110,000 + Super + NFP Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all.
Find out more about us and our purpose.

Your opportunity
We are seeking a Workforce Utilisation and Operational Support Business Partner to join our Corporate Operations and Continuous Improvement team. This role is instrumental in enhancing workforce rostering practices across the front-line service delivery team, developing centralised rostering and scheduling solutions and driving operational efficiency through strategic partnering.

You'll work closely with people leaders, managing cross-functional change projects for Corporate Services that improve existing business processes, workforce systems and connections across teams. With a strong focus on stakeholder engagement, effective rostering techniques and business partnering this position offers the opportunity to influence national workforce systems and contribute to the development of tools, resources, and insights that elevate service delivery standards.

Your key responsibilities will be to:

• Facilitate and implement workforce utilisation, scheduling, and rostering processes within MyTime (Kronos), supporting the transition from local to centralised rostering practices across services.
• Collaborate with people leaders to implement strategic changes, deliver education and training, and support the adoption of new policies, procedures, and tools.
• Lead and coordinate cross-organisational projects aligned with business plan priorities, ensuring successful delivery within time, cost, and quality parameters.
• Build and maintain strong relationships centred on business partnering with internal stakeholders, fostering collaboration, knowledge sharing, and continuous improvement across teams.
• Continuously assess and improve workforce systems and business practices, providing feedback for enhancements and contributing to the development of reports and insights for leaders.

Requirements for success

• Relevant tertiary qualification or equivalent experience in workforce utilisation, scheduling, or operational support, ideally within Community Services, Health, Housing, or similarly complex environments.
• Minimum two years' experience in rostering/scheduling or workforce planning, with a strong understanding of time and attendance systems and employee contractual obligations.
• Proven ability to manage change and lead projects, including coordinating cross-functional teams and delivering initiatives within tight timeframes.
• Strong analytical and problem-solving skills, with experience in developing work plans, interpreting data, and producing high-quality reports and insights.
• Excellent communication and facilitation skills, with the ability to explain complex topics, influence stakeholders, and deliver training to senior leaders.
• High level of customer service orientation, with experience resolving enquiries in help desk or call centre environments and a commitment to continuous improvement.
• Ability to manage ambiguity and complexity, juggle competing priorities, and maintain confidentiality while building effective relationships across diverse stakeholder groups.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

How to apply
Click 'Apply' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you