Quality & Safety Officer

Grade 3 | Full-time, Ongoing
Location: Victorian Pride Centre, St Kilda (with travel to other BHN sites as required)

Help shape safer, stronger systems that make a real difference in community health.

At Better Health Network (BHN), we’re dedicated to delivering person-centred, high-quality, and safe care across our integrated services — from allied health and dental to mental health, aged care, and disability.

We’re looking for a driven and detail-oriented Quality & Safety Officer to join our People & Experience Division. If you’re passionate about continuous improvement, thrive on collaboration, and enjoy bringing structure and creativity to your work — this is your opportunity to create lasting impact in a values-driven organisation.

About the Role

Reporting to the Head of Quality & Safety, you’ll play a key role in maintaining and strengthening BHN’s quality and safety systems.

You will:

• Coordinate and maintain systems supporting compliance, accreditation, and continuous improvement.

• Manage VHIMS administration, audit schedules, policy libraries, and client feedback processes.

• Support governance forums, reporting, and improvement projects.

• Collaborate across teams to embed quality and safety practices into everyday operations.

Every day, you’ll help ensure BHN continues to deliver high-quality, safe, and person-centred care to our communities.

About You

You’re organised, proactive, and thrive on detail and teamwork. You’re also someone who brings positivity and energy to everything you do.

You’ll bring:

• Experience in administration, quality, or compliance (health, community, or aged care preferred).

• Strong understanding of audit and accreditation processes.

• Excellent communication and coordination skills.

• Confidence using digital systems (e.g. Microsoft Office, VHIMS).

• A commitment to continuous improvement and best practice.

Join Us!

Be part of an organisation creating positive, lasting impact in local communities.
At BHN, you’ll enjoy:

• A vibrant and inclusive environment at the Victorian Pride Centre

• Supportive leadership and ongoing professional development

• Opportunities to grow your career within a values-based organisation

• Salary packaging benefits to increase your take-home pay

• Novated leasing and 17.5% leave loading on annual leave

• Full-time role with the option of 80 hours per fortnight + monthly ADO

• Close to public transport and free parking

Why Join BHN?

Better Health Network (BHN) is a not-for-profit organisation providing integrated health and wellbeing services to people of all ages across south-eastern Melbourne.

We proudly deliver a wide range of services supporting healthy living, general wellbeing, and social connection — including specialist medical, dental, and allied health, nursing, counselling, aged care, and NDIS disability supports.

With our vision, Your health, your choice, your way, we exist to deliver accessible services that meet the needs of our communities and use our influence to create positive change.

Apply Now!

Contact Fiona Baines at [email protected] or 0447 422 306 for a confidential discussion.

Submit your resume and cover letter, outlining your experience and how it relates to this role.

We value Accountability, Collaboration, Respect, and Courage, and we’re proud to create an inclusive workplace welcoming people from all backgrounds — including Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQI+ communities.

Please note: Before commencing employment, pre-employment checks are required, including reference checks, a national criminal history and right to work check, and a Working with Children Check.