Lead Service Technician

Location: Hallam, Victoria, Australia
Company: Fluid Dynamics
Reports To: General Manager

Fluid Dynamics

Fluid Dynamics is a leading Australian company specialising in the design, manufacture, and servicing of high-performance heat exchangers. Based in Hallam, Victoria, we proudly support clients across industries such as energy, food and beverage, chemical processing, manufacturing, and HVAC.

With a strong reputation for technical excellence and reliability, Fluid Dynamics provides solutions that optimise heat transfer efficiency and extend equipment life. We are expanding our national service capabilities and are seeking a skilled and motivated Lead Service Technician to join our team.

Position Overview

The Lead Service Technician plays a key role in delivering service excellence to our clients across Australia. This hands-on position involves preparing and completing site works, liaising with clients and suppliers, and ensuring all heat exchanger service projects are delivered on time, on budget, and to specification.

The role also includes overseeing and assisting with factory-based service works at our Hallam facility and conducting site audits and equipment condition assessments as required.

Key Responsibilities

1. Site Service & Maintenance

Prepare and execute on-site service, maintenance, cleaning, testing, and repair and testing of:

Plate heat exchangers

Tubular heat exchangers

Finned tube heat exchangers

Coil heat exchangers

Scrape Surface heat exchangers

Organise site visits, including planning resources, materials, tools, and transport.

Ensure all site works are performed safely, efficiently, and in accordance with company procedures.

Troubleshoot performance issues and carry out repairs or adjustments as needed.

Complete all service documentation, including inspection and service reports.

2. Factory-Based Service Operations

Participate in and oversee factory service works at our Hallam facility, including cleaning, refurbishment, pressure testing, and reassembly of heat exchangers.

Coordinate with workshop teams to ensure timely job completion and consistent quality standards.

Maintain a high standard of housekeeping, safety, and equipment readiness in the factory environment.

3. Client & Supplier Liaison

Act as a professional and trusted representative of Fluid Dynamics during all site interactions.

Communicate effectively with clients to confirm job scopes, progress updates, and completion outcomes.

Liaise with suppliers and logistics providers to arrange parts, consumables, and materials for projects.

Support the National Service Manager by identifying client needs and opportunities for service improvement.

4. Project & Cost Management

Plan and execute service works within allocated timeframes and budgets.

Ensure all work is documented and reported accurately for cost tracking and invoicing.

Provide feedback on efficiency improvements, methods, and resource utilisation.

5. Site Audits & Technical Assessments

Conduct site audits and equipment condition assessments as required.

Record findings, provide technical recommendations, and support the preparation of quotations or service proposals.

Assist in identifying preventative maintenance opportunities for clients.

Skills & Experience Required

3–5 years’ experience in mechanical service, maintenance, or fitting within the heat exchanger, HVAC, or process equipment industry.

Strong technical understanding of plate, tubular, finned tube, and coil heat exchangers.

Proven ability to carry out hands-on mechanical work and troubleshooting independently.

Excellent organisational and communication skills.

Competence in interpreting drawings, specifications, and service documentation.

Trade qualification in Mechanical Fitting, Fitting & Turning, or equivalent.

Valid driver’s licence and willingness to travel interstate as required.

Personal Attributes

Hands-on, proactive, and safety conscious.

Strong problem-solving ability and mechanical aptitude.

Excellent communicator who represents the company professionally.

Reliable, organised, and committed to high-quality work.

Team-oriented with the flexibility to adapt to different job environments.

Why Join Fluid Dynamics

Join a respected Australian industry leader in heat exchanger technology.

Diverse and rewarding role involving both field and factory-based service work.

Supportive team culture with opportunities for training and career development.

Competitive remuneration and travel allowances.

Based at our modern facility in Hallam, Victoria.

To Apply

Please submit your resume and cover letter outlining your experience and suitability for the role to [email protected].

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