About the Organisation

u&u Recruitment Partners is proud to be partnering with our client in the telecommunications sector to recruit an experienced Business Analyst. This organisation is delivering a major systems transformation programme focused on enhancing its ServiceNow capabilities to streamline operations and improve service delivery.

About the Role

This is a daily rate contract role based in Melbourne CBD, offering flexible hybrid working (50% onsite) in a BYOD environment. Joining a collaborative Technology Innovation and Delivery team, you’ll play a key role in understanding current processes, eliciting business requirements, and supporting the delivery of new and improved ServiceNow-based solutions.

You’ll work closely with both business and IT teams to translate business needs into actionable requirements, guide solution design, and oversee user acceptance and readiness testing to ensure smooth transition and adoption.

Key Responsibilities

• Elicit and document business requirements through workshops and stakeholder engagement;
• Perform gap and root cause analysis to inform solution design and improvement opportunities;
• Collaborate with IT to ensure requirements are accurately translated for technical delivery;
• Support business readiness, UAT, and post-implementation validation;
• Work across 12 core process scenarios, progressing each through testing and delivery; and
• Provide inputs to change impact assessments and solution documentation.

About You

To be successful in this role, you will bring:

• Proven experience as a Business Analyst within large-scale IT or systems transformation programmes;
• Strong background in working with ServiceNow;
• Experience working within telco or technology-driven environments;
• Proficiency in JIRA and Confluence, and strong understanding of Agile delivery practices;
• Excellent communication and stakeholder management skills, able to balance technical and business perspectives; and
• Ability to analyse data, identify gaps, and present insights to support informed decision-making.

How to Apply

For more information or a confidential discussion, please email Killian O’Sullivan at u&u at [email protected], quoting reference number 42853.

Shortlisting will close by end of day Monday – apply now to be considered.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via [email protected] or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.

Please submit your resume in Word format only.