Key Responsibilities

• Process customer payments and prepare statements of account
• Respond promptly to customer and branch enquiries
• Conduct root cause analysis for late payments and recommend process improvements
• Assist with month-end reporting and participate in AR improvement projects
• Raise and manage disputes; release orders as required
• Support 32 branches with state-split ledger structure
• Collaborate with a team of 5 direct reports in the SME segment
  
  About You
• Proven experience in collections and credit control
• Confident making high-volume outbound collection calls (approx. 40/day)
• Professional and courteous handling of inbound calls from customers and branch staff
• Skilled in dispute resolution and order release processes
• Familiarity with Movex and SharePoint (preferred but not essential)
• Able to work independently under moderate supervision
• Ready to hit the ground running with an ASAP start

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at [email protected] or visit hoban.com.au/adjustments for additional contact details.