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Field Trainer / Deployment Technician

Site 2020 Inc has an immediate opening for a Field Integration Trainer, specifically focused on our Deployment and Integration of flagging technology. In this role, you will support our local traffic control partners in your area, as well as travel to other areas of the country and Canada, roughly every second week to provide onsite training to new and existing clients.

Responsibilities

· Train Traffic Controllers on this innovative and lifesaving technology

· Field customer service calls

· Communicate regularly with your direct supervisor to notify him or her of any potential issues, including but not limited to those relating to your job, or those relating to the client

· Create strong client relationships and be their first point of contact for all product related issues

· Translate training requirements into each client and monitor them during the duration of the training

· Assess training effectiveness to ensure incorporation of taught skills and techniques into the client's employees work behavior

· Periodically evaluate past trainees to ensure product knowledge is current

· Periodically preform mechanical repairs to units

· Be involved in projects outside of the realm of training

Requirements and skills

· Good communication skills

· Be somewhat mechanically inclined

· Proven strong customer service

· Minimum 2+ years of customer service experience required

· Proven experience in conducting training classes

· Minimum 1+ years of training experience required

· Sound decision making and organisational skills

· Ability to travel 50%-75%

· Valid driver's licence

· Valid passport (international travel)

· Traffic Control Experience is an asset but not required

· Australian work rights required for this position

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