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Customer Service Representative

Eclipse Tint
Melbourne, VIC
A$65,000-$75,000 p/a
Sales → Sales Representatives/Consultants
Full-time
Hybrid

Posted 5 days ago


💬 Be the Face of Eclipse Tint – Guide Clients Through Their Window Film Journey

At Eclipse Tint, we’re known for premium window film solutions that transform homes and commercial spaces. From reducing heat and glare to enhancing privacy, security, and energy efficiency, we make glass work smarter — and we do it with pride, professionalism, and care.

We're looking for a client-facing team member who can confidently support customers from first enquiry to final quote. Someone who can connect with people, explain things clearly, and stay organised under pressure.

But most of all, we're looking for someone committed to the long game — a trusted team player who wants to grow with us for the next 5+ years.

👤 About You

You’re the kind of person who:

Communicates clearly and confidently — on the phone, by email, and in person

Is warm, friendly, and great at making people feel understood and supported

Takes ownership — follows through, meets appointments, and stays organised

Learns quickly and is happy to take initiative when it’s needed

Can manage multiple client enquiries without letting anything slip through

Presents yourself well and maintains a high standard of professionalism

Is coachable, reliable, and motivated to grow with a supportive team

📋 What You'll Be Doing

Responding to inbound leads and explaining window film options

Qualifying whether a quote can be done remotely or needs a site visit

Attending in-home or on-site appointments (if needed) to present film samples

Recording key details and communicating back to the admin/quoting team

Following up with leads and maintaining a clear, helpful client experience

Using systems like HubSpot, Simpro, Microsoft Teams, and email daily

Supporting our mission to deliver excellent service, every time

What You’ll Need

Strong communication and people skills

Driver’s licence and reliable vehicle (for in-person visits)

Basic tech confidence (email, CRM, tablets/iPads)

Australian working rights

Experience in customer service, retail, trades, or in-home quoting is a bonus — but not essential. We’re more interested in who you are, how you show up, and what you want to build long-term.

🌟 Why Join Eclipse Tint?

Training provided – We’ll teach you everything you need to succeed

No cold calling – All leads are inbound and genuinely interested

Supportive, respectful team – We work hard, but we enjoy the process

Room to grow – Learn our products, systems, and grow as we scale

Flexible hours – Part-time or full-time available based on your situation

Purpose-driven work – Help clients feel more comfortable and confident in their spaces

📩 Apply Now

This is more than just a job — it’s an opportunity to become part of a growing business where your ideas, input, and growth matter. Apply now and let’s start your journey with Eclipse Tint.


About Eclipse Tint

Melbourne, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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