People & Culture Manager – Lead, Support & Empower

Shape, simplify, and strengthen the people strategy for one of Australia’s most dynamic entertainment brands.

Our client is a fast-growing national leader in the entertainment and leisure sector—bringing people together through experiences that celebrate high energy, unbeatable value, inclusive fun, and making every visit one to remember. With venues across Australia and a forward-thinking executive team driving the next phase of growth, they’re now seeking an experienced People & Culture Manager to lead and evolve the people function through structure, accountability, and culture.

This is a hands-on, all-rounder role where you’ll oversee the full employee lifecycle, coach and empower leaders, and embed systems that create clarity and alignment. You’ll partner closely with the leadership team to strengthen culture, streamline processes, and execute the company’s people vision as part of its Entrepreneurial Operating System (EOS) framework.

Key Responsibilities

People Operations & Compliance

• Oversee day-to-day HR delivery, including recruitment, onboarding, payroll coordination, and policy development.
• Own ER/IR and WorkCover matters with confidence and care—managing issues internally where appropriate and escalating only when required.
• Maintain compliance with Fair Work and WHS legislation while simplifying processes and building systems leaders can rely on.
• Conduct pay benchmarking and ensure award interpretation and payroll accuracy across venues.

Leadership & Capability Development

• Coach and guide managers on leadership, conflict resolution, and performance conversations aligned to company values.
• Support the team in building accountability and structure across departments, embedding clear Rocks, goals, and rhythms of communication.
• Provide high-level advice to senior leaders on structure, engagement, and workforce planning that supports long-term traction and growth.

Employee Lifecycle, Culture & Engagement

• Lead the full employee lifecycle—from attraction and onboarding through engagement, development, and offboarding.
• Partner with leaders to strengthen connection, recognition, and retention across teams.
• Champion initiatives that celebrate people, reinforce values, and build a culture of fun, accountability, and belonging.
• Liaise with external advisors and recruitment partners where specialist support is needed.

About You

You’re an experienced HR or People & Culture professional who thrives in fast-paced, people-first environments. You love bringing order to growth, embedding structure where it’s needed, and creating clarity for leaders and teams alike. You balance commercial and people outcomes and handle sensitive matters with integrity and care.

You’ll bring:

• 5+ years of HR generalist experience across ER/IR, recruitment, and people operations.
• Demonstrated experience managing Fair Work, WorkCover, and compliance matters.
• Strong coaching, communication, and facilitation skills.
• Hands-on knowledge of payroll processes and award interpretation (FoundU experience a plus).
• Qualifications in HR, Business, or related discipline (WHS or leadership credentials desirable).
• Experience in hospitality, retail, or entertainment environments highly regarded.

Why You’ll Love It

• Partner directly with an engaged leadership team that lives the EOS framework and values clear goals, ownership, and communication.
• Join a national brand entering an exciting new growth phase—with the autonomy to make your mark.
• Real ownership, visible impact, and the opportunity to build the people, systems and culture foundations for the future.
• A fun, inclusive culture that values integrity, accountability, and connection.
• The chance to grow your career within a proudly family-owned company.