Personal Assistant/Website Administrator

Full Time Position Available – 35 hours per week

Step into a space where design, detail, and customer experience are at the heart of everything we do. For nearly four decades, TRILOGY has brought exclusive, European-inspired pieces to their loyal clientele who value sophistication and craftsmanship. Located in the heart of Claremont, our showroom is a destination for those seeking timeless interiors. We're looking for a vibrant, organised and efficient Personal Assistant/Website Administrator to be a part of our story, support day-to-day operations of our showroom and continue to elevate our success in turning client visions into reality.

Previous experience as a Personal Assistant in an office or showroom environment is preferred along with a desire to work in a retail environment.

Why join our team?

Our showroom is a special place, not just for our clients, but for our team. We believe exceptional service starts with a culture where you feel as supported and valued as our clientele.

This is an opportunity to work in an environment where no two days are the same and you will enjoy coming to work.

You will be remunerated with a competitive salary package and of course staff discounts that will make you the most adored family member and friend when it comes to gift giving...

The only glass ceilings that exist are the ones in our clientele's conservatories! With Trilogy you will be given opportunities for professional growth.

Rare opportunity to work within a well-respected brand with unique collections in a beautifully curated showroom.

Onsite parking available.

35-hour week, no late night or Sunday trading.

What will you be doing?

EXECUTIVE SUPPORT

Support the Managing Director and General Manager in all daily operations, maintaining a professional and inspiring retail environment.

Perform general administrative tasks including answering phones, filing, and reception duties.

Generate shipping documents, schedule couriers for online orders, arrange shipping quotations.

Maintain showroom presentation to reflect brand elegance and quality.

Prepare proposals and quotations for clients.

Liaise with the Warehouse Team for efficient stock transfers and order fulfilment.

WEBSITE, DIGITAL CONTENT & MARKETING

Manage website content with support from the General Manager for Trilogy and Kartell Perth (including product uploads, image formatting (via Adobe Photoshop), product specifications, descriptions, and branding alignment).

Demonstrate intermediate proficiency in Adobe Photoshop for professional image formatting and product presentation.

Maintain and update customer databases via Klaviyo; schedule and send promotional emails and contribute to marketing initiatives.

Utilise both Shopify and Klaviyo platforms for comprehensive customer database management and e commerce operations.

Coordinate SMS communications for sale promotions and store news.

SALES & CLIENT SERVICES

Welcome and assist clients in our showrooms with a high level of professionalism and personalised service.

Process sales, returns, refunds, credit notes, and gift vouchers using Shopify; reconcile daily sales, provide accurate sales reporting and manage special order paperwork and scheduling.

Assist with gift-wrapping and presentation of homewares.

What we are looking for in you!

A natural connector — personable, warm, and able to inspire both clients and team members

An ability to sell with a customer-first approach.

Exceptionally organised, with a sharp eye for detail and follow-through.

A genuine passion for design, interiors, and homewares.

If you're a Personal Assistance who is ready to contribute to a space that celebrates design, craftsmanship, and client connection - this is your chance to be a part of something truly special.

We can't wait to meet you! Apply now with your CV and Cover Letter Attention Tyler Formica.

Questions? Reach out to us via [email protected]