Company Overview

At A&O, we pride ourselves on delivering exceptional customer service and maintaining strong relationships with our clients and suppliers. We specialise in Print & Mail as well as 3PL, and are committed to ethical business practices that benefit all parties involved.

Our Company Vision is to always do the BEST for our customers and our company.

Our Company Values are:

Partnership - We achieve more together than apart. To provide a better service we partner with each other, our clients and service providers.

Integrity - We do the right thing for our clients, partners and each other. We take every action and face every challenge in the best interests of everyone. We build trust and lead by example through acting in a safe, honest and transparent way, and call out when things are not right.

Position Overview

The Warehouse All Rounder will be responsible for day-to-day operations within the warehouse. This includes receiving, picking, packing, fulfilment, and housekeeping.

Key Responsibilities

Assisting the Warehouse Manager in overseeing all warehouse operations to ensure efficiency and accuracy in goods handling and fulfilment processes

Adhering to all occupational health & safety policies and activities under the direction of the Warehouse Manager

Utilising the electronic Warehouse Management System (WMS) to maintain accurate product information

Ensuring precise inventory management within the WMS, reflecting the quantities and location of all products (stored goods) within the warehouse

Recording and accurately invoicing all logs within the WMS, in collaboration with the Warehouse Manager

Add in Warehouse Assistant

Fulfilling 3PL orders and Ad Hoc campaigns under the direction of the Warehouse Manager Assistant

Assisting the Warehouse Manager Assistant in planning locations, location types, and warehouse layout to maximise space utilisation and efficiency

Managing and executing all goods receipting processes, ensuring seamless integration with the WMS in collaboration with the Warehouse Manager Assistant

Utilising and managing the WMS for efficient order processing and inventory control

Assisting the Warehouse Manager Assistant in monitoring and reporting connection errors & discrepancies related to warehouse operations

Utilising the Customer Relationship Management (CRM) system to respond to and resolve customer support tickets in collaboration with sales and customer service teams

Performing general housekeeping and cleaning duties in line with company standards

Qualifications & Experience

No prior knowledge of this role is required, and all orientation and training will be provided upon commencement of employment.

Qualifications required or preferred:

Required: Forklift license

Preferred: Order-picking forklift truck

Preferred: First Aid Certificate

Experience:

Preferred: Experience in Warehouse Management System usage

Preferred: Attention to detail and thoroughness

I think this should be required

P: Ability to work accurately at a fast pace

I think this should be required

Reporting Structure

The Warehouse All Rounder will report directly to the Warehouse Manager.

The Warehouse All Rounder is required to develop strong relationships with Customer service team

In addition, it is required to develop strong external relationships with various individuals/agencies and other key stakeholders.

Quality and Safety

A&O strives to continuously improve the quality and safety of our workers and services provided in line with our vision and values.

Accountabilities

Reporting risks, hazards, and incidents to the line manager

Proactively participating in risk reduction strategies

Understanding and complying with the policies and procedures of the Safety and Quality system

Participating in Safety and Quality activities and audits as delegated by the line manager

Being accountable for your own actions and seeking guidance when necessary

Demonstrating knowledge/competency in the performance of skills relevant to your role, inclusive of mandatory training

Legislated individual Work Health & Safety Duties for all workers:

Taking reasonable care for your own and others' health and safety

Taking reasonable care that any of your acts or omissions do not adversely affect the health and safety of others

Participating in Work Health & Safety training, tasks, and other activities as required or instructed