Be Part of Something Meaningful

Are you passionate about supporting people and creating positive experiences for those seeking help? Would you like to work in a professional psychology practice where compassion, teamwork, and excellence guide everything we do?

About Us

MyLife Psychologists is a well-established clinical psychology practice in Alexandria, Sydney. For over 15 years we’ve provided evidence-based therapy to adults, couples and adolescents (16+), and built a strong reputation for compassionate care and clinical excellence. Our team of psychologists provide support across a wide range of mental-health concerns, and we take pride in creating a warm, respectful, and professional environment for both clients and staff.

About the Role

As our Client Intake and Administration Coordinator, you’ll be one of the first people clients connect with when reaching out for help. You’ll provide a calm and reassuring presence, ensuring that clients feel supported and cared for at every step of their journey.

This role combines intake, client liaison, and reception responsibilities - coordinating new enquiries, managing appointments, and supporting the smooth daily running of the practice. You’ll work closely with our Practice Manager, Director and clinical team, and you'll have the autonomy to work independently. This is a casual role, ideally across Mondays and Tuesdays (half days).

Responsibilities

Be the warm, professional first point of contact for new and existing clients - by phone, email, and in person.

Conduct initial triage, assessing clients' appropriateness for our service including assessment of risk, and allocation to suitable clinicians.

Coordinate and schedule appointments efficiently and accurately.

Maintain accurate client records and support administrative processes.

Manage payments, invoices, and Medicare claims.

Collaborate with the Practice Manager, Director and clinicians to ensure smooth communication and operations.

Contribute to the practice's social media and website content.

Uphold confidentiality, ethical standards, and our commitment to exceptional client care.

Requirements

Preferred experience in Intake/Triage within a healthcare setting.

Qualifications in Psychology or a related mental health field.

Previous customer service or administration experience.

Excellent interpersonal and communication skills with a client-focused approach.

Strong organisational abilities and attention to detail.

Proficient in Microsoft Office Suite and preferably Mac systems.

Ability to handle confidential information with discretion.

Capacity to work both independently and collaboratively.

Flexibility and adaptability to the evolving needs of our practice.

Why You'll Love Working With Us

Competitive hourly rate.

Flexible Monday and Tuesday half-day shifts.

Be part of a supportive, compassionate, and professional team.

Opportunities to learn about client care, clinical processes, and the psychology profession.

Involvement in projects that match your interests (e.g. marketing, social media, systems, client experience).

Convenient Alexandria location close to public transport.

How to Apply

If you’re ready to contribute to a team that makes a real difference, we’d love to hear from you. Please submit your resume and a cover letter outlining your skills, experience, and interest in the role. Only shortlisted candidates will be contacted.