The Wangaratta RSL is seeking expressions of interest from experienced and motivated Duty Managers to join our dynamic and growing team.

This is an exciting opportunity to take on a hands-on leadership role within a respected, community-oriented club that values great service, teamwork, and continuous improvement. As a key part of our operations, you’ll oversee day-to-day service delivery across all areas of the venue while supporting the management team in achieving the Club’s strategic goals and service standards.

We’re looking for someone with a strong operational background, a passion for hospitality, and a desire to contribute to a positive and engaging workplace culture. In return, we offer the opportunity for career growth, professional development, and leadership progression within a supportive and forward-thinking environment.

As a Duty Manager, you will assist the senior management team in the day-to-day operations of the club. Reporting to the Operations Manager, duties will include:

• Ensuring exceptional customer services standards, and in turn, having the ability to mentor your team in providing these same standards

• Be meticulous in following the Clubs Procedures

• Ensuring compliance with club policies and also government regulations at all times

• Be hands on in your role. This is not an office job.

• Managing staff on a day-to-day basis and leading by example

It's all about your personality! Bubbly and energetic, we're looking for someone who can bring a positive spark to our team! The following attributes are essential:

• Has a passion for the industry

• Possesses exceptional customer service and presentation skills

• Thrives under pressure

• Demonstrate solid Bar, Bistro, Gaming

• Current RSA essential, Gaming Licence, RSG, Driver’s license, and TAB Accreditation or willing to obtain.

• Excellent cash handling and understanding of compliance

• Ability to manage and implement company policies and procedures

• Leadership skills to support the senior management team.

• Excellent problem and conflict resolution skills

• Present ideas and feedback to the senior management team

• Must be available days and nights including weekends and public holidays.

• Be able to manage autonomously