The Company

Join a fast-growing technology company that’s leading the way in ICT and security solutions. We help businesses stay connected, secure, and efficient. As a pioneering international technology firm at the forefront of smart infrastructure technology, their mission is to seamlessly integrate physical infrastructure with advanced digital capability— and we’re looking for someone ready to grow with us.

The Role

We’re seeking a Customer Success Manager (CSM) to help clients get the most from our ICT and security technology. You’ll guide customers through onboarding, training, and adoption, ensuring they see real results.

This role suits someone in their Customer Success career who enjoys solving problems and working with technology.

What You’ll Do

Onboard and train new customers.

Build strong, long-term client relationships.

Monitor engagement and reduce churn.

Work with sales, product, and support teams.

Identify upsell and growth opportunities.

Share customer feedback to improve products.

What You’ll Bring

1–5 years’ experience in Customer Success roles in ICT/SaaS/ Electrical/Telco technology sales.

Excellent communication and relationship-building skills.

Proactive mindset and passion for technology.

Curious, organised, and eager to learn.

What’s on Offer

Competitive salary circa $130K + superannuation.

Bonus potential with an 80/20 split.

Hybrid/flexible working options.

Clear career growth in tech.

Ongoing training in ICT and security solutions.

Supportive, collaborative team culture.

Ready to grow your career in technology?
Apply now and help shape the future of connected, secure solutions across Australia. Send your resume to [email protected] or give me a call on 02 9922 9655 to discuss.