About the Role:

Our client, a well-regarded healthcare organisation embedded within the Bayside community, is seeking a proactive and tech-savvy Project Support Officer to join their collaborative team. This is a part-time to full-time position (4–5 days per week), ideal for someone who thrives in a varied role combining digital systems, project coordination, and administrative support.

Working closely with the executive team, you’ll play a key role in enhancing digital systems and processes across the organisation. You’ll assist in implementing new technologies, supporting staff with system adoption, and ensuring compliance with company policies.

Key Responsibilities:

• Support the implementation and maintenance of digital systems and online platforms.
• Develop and update Quick Reference Guides (QRGs), training materials, and internal communications.
• Provide administrative support for digital and operational projects.
• Assist with healthcare billing processes, including Medicare.
• Monitor system performance and identify opportunities for improvement.
• Prepare reports, presentations, and documentation for senior leadership, contribute to process improvement.

Skills and Experience:

• Strong digital literacy with the ability to adapt quickly to new systems.
• Proven experience supporting projects or implementing digital solutions.
• Excellent organisational and time-management skills with the ability to manage competing priorities.
• Strong written and verbal communication, with confidence engaging staff at all levels.
• Experience producing clear, well-formatted documents, guides, or presentations.
• High attention to detail and a proactive, problem-solving mindset.
• (Desirable) Experience within a healthcare or clinical environment.

About Our Client:

Our client is a respected healthcare provider dedicated to supporting their local community through accessible, high-quality care. They are driven by collaboration, compassion, and continuous improvement. They are proud of the supportive, values-led culture they’ve built.