THE OPPORTUNITY

Are you a natural communicator who thrives on building relationships? Do you want to work in a role where you're genuinely helping schools and students succeed?

MathsOnline, a rapidly growing Australian EdTech company, is seeking an Account Manager to join our close-knit team in Pennant Hills. This is your chance to combine relationship management with meaningful work in the education sector.

WHY THIS ROLE IS DIFFERENT

Every day, you'll be helping schools improve student outcomes in maths

Perfect blend of account management and customer success

Opportunity with a fast-growing company serving hundreds of thousands of students

Collaborative office environment with supportive team culture

Uncapped commission on top of $80K base salary

ABOUT MATHSONLINE

We're an innovative online mathematics tutoring platform serving hundreds of thousands of students across Australia, New Zealand, the UK and USA. Our mission is simple: make maths accessible, engaging, and effective for every student.

We're a values-driven team that prioritises integrity and transparency, exceptional customer service, continuous improvement, and genuine work-life balance. Our culture is supportive, professional, and focused on making a real difference in education.

THE ROLE AT A GLANCE

Position: Account Manager – Education

Location: Office-based in Pennant Hills, NSW (Northwest Sydney)

Salary: $80,000 per annum + 3.5% commission on sales (uncapped)

Start Date: Immediate

Hours: Full-time, Monday-Friday

Your Portfolio: You'll manage relationships with a large portfolio of smaller school clients, acting as their trusted advisor and primary point of contact. Your focus is on retention, growth, and customer success – ensuring schools get maximum value from our platform.

WHAT YOU'LL BE DOING

Relationship Management

Be the friendly, knowledgeable face of MathsOnline for your school clients

Conduct regular check-in calls via Zoom with teachers and coordinators

Build genuine relationships – understand their needs, challenges, and goals

Proactively identify opportunities to help schools succeed with our platform

Customer Success & Support

Onboard new schools and ensure smooth implementation

Provide product training and troubleshooting support

Address concerns quickly and professionally

Coordinate with our tech and customer service teams when needed

Growth & Renewals

Manage contract renewals and upgrades

Present additional features or expanded licenses when appropriate

Achieve retention and growth targets (realistic, not aggressive)

Identify upselling opportunities within existing accounts

Day-to-Day Activities

Email correspondence and follow-ups

Zoom calls, phone calls with teachers and school coordinators

CRM updates and account notes

Team collaboration and strategy sessions

Monthly reporting and pipeline management

WHO WE'RE LOOKING FOR

This role could be perfect for you if you're:

The Experienced Account Manager

You've managed client relationships in B2B, SaaS, or professional services

You're ready to apply your skills in a meaningful sector (education)

You want to work with clients who genuinely appreciate your support

The Sales Professional Seeking Purpose

You've worked in B2C or B2B sales and know how to build relationships

You're tired of pushy sales environments and want a consultative, service-focused role

You want to use your sales skills to genuinely help clients succeed

The School Professional

You're a teacher, coordinator, or school administrator seeking a career change

You understand education but want better work-life balance

You'd love to support schools from "the other side of the fence"

ESSENTIAL REQUIREMENTS

Communication Skills (Non-Negotiable)

Exceptional phone and video communication – you're equally confident and articulate on phone calls as you are on Zoom.

You can build rapport, present professionally, and handle challenging conversations across both mediums without missing a beat.

Excellent written communication – clear, professional emails and documentation

Active listening – you genuinely hear what clients need

Professional Attributes

Relationship builder – people naturally trust and like you

Self-motivated – you take initiative and ownership

Organised – you manage multiple accounts without dropping balls

Tech-savvy – comfortable with CRM systems, Zoom, Microsoft Office, and learning new platforms

Problem-solver – you find solutions rather than making excuses

Resilient – you handle rejection or challenges professionally

Experience (At Least One Required)

Account management, customer success, or sales experience (1-3 years), OR

Teaching or school administration experience with desire for career change, OR

Customer service/support in B2B or professional services

Bonus Points (Not Essential)

Background in education or EdTech

Experience with SaaS platforms or subscription models

Familiarity with Australian school systems

CRM experience (HubSpot, Salesforce, etc.)

WHAT WE OFFER

Competitive Compensation Package

$80,000 base salary

3.5% commission on all renewals, higher rate for new sales

Uncapped earning potential – top performers can add $35K + annually

Career Development

Structured onboarding – comprehensive training on our product, systems, and processes

Ongoing professional development – we invest in your growth

Clear progression path – opportunities to move into senior account management, team leadership, or sales roles

Mentorship – work alongside experienced team members

Excellent Work Environment

Modern office in convenient Pennant Hills location

Collaborative team culture – supportive, not cut-throat

Office-based – face-to-face collaboration, no lonely work-from-home isolation

Free parking and close to public transport

Monday-Friday hours – genuine work-life balance, no weekend work