expertech is currently recruiting for a Managed Services Provider (MSP) based in Manly, NSW, delivering tailored, high-quality IT solutions to small and medium-sized businesses across Sydney and internationally.
We are urgently seeking an experienced IT Helpdesk Technician with a strong MSP background to join our team. This is a full-time, on-site role based at our Manly office, with regular travel to client sites across the North Shore and Northern Beaches. If you're located in this region and ready to hit the ground running, we want to hear from you.
Essential skills and experience

• Minimum 3 years of IT support experience, ideally in an MSP or IT service provider environment
• Strong technical knowledge of Microsoft Windows desktop and server environments
• Proven experience supporting Microsoft 365 and Azure Active Directory
• Solid understanding of networking fundamentals (desktop to firewall)
• Familiarity with cloud-hosted environments and Terminal Services
• Hands-on experience with backup systems and RMM tools (e.g., Datto RMM)
• Proficient in the use of ticketing systems (e.g., Halo PSA or similar)
• Exceptional diagnostic and troubleshooting skills - both remote and onsite
• Excellent communication skills - written and verbal\
• NSW driver's licence and ideally reliable vehicle
• Eligible working rights to work in Australia

Desirable skills and experience

• ITIL knowledge or certification
• Industry certifications (Microsoft, CompTIA, etc.)
• Experience with 3CX or VoIP systems
• Familiarity with Apple (Mac/iOS) environments
• Previous project implementation experience
• Awareness of cybersecurity best practices
• Vendor management experience

Reasons to join

• Competitive salary and performance-based bonuses
• Be part of a supportive, close-knit team on Sydney's Northern Beaches
• Work with a wide variety of technologies and industries
• Ongoing professional development and certification support
• Clear growth path within a thriving MSP
• Client-facing role with autonomy and ownership
• Convenient Manly office location - close to beach, cafés, and public transport
• Ideal for tech professionals living on the North Shore or Northern Beaches
• Work where you live - minimise the commute and maximise work-life balance

If you're a motivated IT professional based on the North Shore or Northern Beaches looking for a new challenge with a trusted local MSP, this is your opportunity. Join a team where your contribution is valued and your growth is supported. Please apply immediately by uploading your CV through the link.