Rates Officer – Immediate Start | Temporary Role

We’re seeking an experienced Rates Officer with a local government background to join our Rates Team on a temporary contract with an ASAP start.

This is a great opportunity for someone with strong administrative skills, a passion for customer service, and the ability to hit the ground running in a supportive, fast-paced environment.

The Role:

You'll support internal and external stakeholders by ensuring efficient and accurate administration of Council’s rates and revenue functions.

Key Responsibilities:

Deliver accurate, timely customer service and administrative support.

Process address changes, sale/transfer notices, Section 603s, refunds, journals, and postponed rates.

Manage pensioner rebates and waste charges.

Reconcile EFT payments and assist with debt recovery.

Process lot aggregations, category changes, and exemptions.

Maintain rate registers, manuals, and provide reports/data.

Respond to general enquiries and support internal teams.

Perform tasks as directed by the Rates & Receivables Manager.

About You:

Qualifications & Experience:

Certificate in business or bookkeeping.

3+ years’ experience in local government rates and revenue.

Skills:

Strong knowledge of rates processes and policies.

Excellent communication and customer service skills.

High accuracy, analytical ability, and attention to detail.

Proficient in MS Word and Excel.

Able to meet deadlines and work independently.