Holmesglen Institute is a leading provider of vocational and higher education in Victoria, with over 40 years of experience and 140,000 graduates. As one of the largest government-owned TAFEs, we offer 600+ courses across multiple campuses, including Chadstone, Moorabbin, Glen Waverley, Eildon, and Melbourne's CBD. Our hands-on learning approach is supported by state-of-the-art facilities and strong industry partnerships, ensuring students gain the skills needed for successful careers. We foster a supportive, inclusive environment that encourages both staff and students to grow, innovate, and make a positive community impact.

The Opportunity:

• Casual Appointment.
• PW3 $38.08 - $41.12 p/h + 12% super (dependent on qualifications and experience).
• Chadstone Campus – onsite parking and close proximity to public transport.

Established in 2023 the Student Recruitment team at Holmesglen is an award-winning support service which provides prospective students with a positive application and enrolment experience. The team is focused on enrolling students in appropriate courses, ensuring quality outcomes, identifying necessary support services, and conducting detailed Pre-Training Reviews (PTR). The Student Recruitment team is the institute's primary contact centre and handles all initial and enrolment related enquiries.

As a Casual Connect Officer, you’ll be the first point of contact for future students—providing friendly, professional advice via phone, email, and live chat. We’ll provide full training, so all you need is confidence with technology and some prior customer service experience. If you thrive in a fast-paced, goal-driven team and enjoy helping people take their next step, this role is for you.

We are seeking applicants from those who can commit to a minimum of three days a week during November and February 2026 (excluding our shut down period during Christmas and New Years, and can travel to Chadstone to join our award-winning team.)

To be successful, you’ll have:

• A positive outlook with some prior work experience in a customer service role in a medium to large organisation.
• Able to navigate Customer Relationship Management (CRM) and systems of engagement and good proficiency with technology.
• Highly developed interpersonal skills, verbal and written communication skills, and customer service skills with a demonstrated ability to liaise effectively with external and internal clients.
• Experience in a client relationship and liaison role demonstrating high level customer service skills by providing courteous, informative and accurate responses to all enquiries.
• Demonstrated excellent organisational, time management and administrative skills, with the ability to use initiative, accept responsibility and function effectively with limited or no supervision.
• Demonstrated self-motivation with the ability to maintain privacy and confidentiality, work cooperatively and flexibly and organise multiple tasks and competing demands
• WWCC and Police Check: Appointment to this position is dependent on obtaining an ‘employee’ Working with Children Check, and a valid Police Check within the last 12 months.

Our commitment to you:

At Holmesglen Institute, we are committed to fostering a safe, supportive, and flexible workplace where our employees can thrive both personally and professionally. We’ve implemented strong systems and ongoing support to ensure our staff can work and deliver in a safe and adaptable environment. Our team benefits from a range of wellbeing initiatives, access to the Employee Assistance Program, and opportunities for professional and career development. We also offer paid parental leave and flexible work arrangements to support a healthy work-life balance.

Holmesglen is a child safe and equal opportunity employer. We are dedicated to attracting, retaining and developing our people. We value diversity in our workforce and encourage people from all backgrounds, abilities, and identities to apply for roles within our organisation, including the Aboriginal and/or Torres Strait Islander community.

Here's how to apply:

Please submit your updated resume and a short cover letter. We commit to respond to every applicant.

For a confidential discussion regarding this role, please contact Ahmad Siddiqi, Employment and Talent Acquisition Officer at [email protected]

Applications for this position close on 11:59 pm Tuesday 22 October 2025.

If you require specific support to apply for this position or have any application queries, please contact the People Experience Department at [email protected] or on 03 9564 1530 and we will work with you to identify the best way to assist.