Workit is one of Australia’s fastest-growing HR and workforce management platforms — purpose-built to simplify how organisations manage recruitment, onboarding, rostering, compliance, and people processes. Our mission is to make HR simple, powerful, and accessible for every business.

We’re proud to offer a free-to-start, locally supported HR platform that gives Australian businesses everything they need in one place — from Recruit & Onboarding to compliance dashboards, leave management, and more.

Now, we’re looking for a customer-focused Implementation & Support Officer to join our growing team.

The Role

As a Workit Implementation & Support Officer, you’ll play a key role in helping new clients onboard successfully and supporting existing clients to get the most out of the platform.

You’ll work closely with our product teams to ensure a smooth onboarding experience — from initial setup and data import to user training and post-launch support.

This is an ideal role for someone who’s passionate about customer success, enjoys solving problems, and wants to grow with a forward-thinking SaaS business.

Key Responsibilities

Coordinate and manage new client onboarding projects from start to finish.

Configure and tailor the Workit platform to meet each client’s needs.

Conduct user training sessions (online and/or onsite).

Provide first-line support and troubleshooting for client queries.

Collaborate with the product and development teams to escalate and resolve complex issues.

Contribute to knowledge base articles, FAQs, and client documentation.

Continuously identify opportunities to improve the client experience.

About You

You’re tech-savvy and confident learning new software systems.

You have strong communication skills and love helping people succeed.

You’re organised, proactive, and can manage multiple client projects at once.

You take ownership of client outcomes and care about delivering real value.

Preferred experience:

Previous experience in a SaaS, HR, or payroll software environment.

Familiarity with HRIS, onboarding, rostering, or compliance systems.

Knowledge of Australian employment and payroll standards (bonus).

Experience using CRM or ticketing systems (e.g., HubSpot, Zendesk, or similar).

Why Join Workit?

Be part of a fast-growing Australian tech company with big ambitions.

Work with a supportive local team that values innovation and impact.

Hybrid work flexibility (South Melbourne HQ).

Competitive salary and opportunities for career progression.

Contribute to a platform that’s making HR simpler for thousands of users.