Utility Services Officer
Full Time Ongoing

The Opportunity
As the Utility Services Officer, you will play a critical role in providing administrative support to the Utility Services Manager and team by delivering high-level administrative, systems, and customer service support across Council’s water, sewerage, and waste functions. This is a diverse and rewarding role that combines administration, regulatory compliance, data reporting, and customer service. If you are organised, proactive, and passionate about contributing to essential community services, this is an excellent opportunity to make a meaningful impact.

General Salary Information
This position is classified as Level 3 Year 1 under the Hinchinbrook Shire Council Local Government Officers (Stream A) Certified Agreement.

The salary is $78,260 per annum plus superannuation. $41.51 per hour (effective from 8 October 2025).

Our Council
Hinchinbrook Shire Council is proud to be one of the largest employers in the region, with a diverse team of around 200 people working across technical, administrative, operational, and senior management roles. We’re committed to creating a fair, flexible, and supportive workplace where our staff can thrive while enjoying the unique attractions and vibrant community life of Hinchinbrook. With benefits such as a nine-day fortnight for most roles, generous superannuation, and leave entitlements, we offer opportunities to grow your career while embracing the lifestyle you love. By joining us, you’ll be part of an organisation that values its people, promotes collaboration, and strives to make a lasting, positive impact on the Hinchinbrook community.

What Council Offers

• 72.5-hour fortnight with roster variations depending on the position (9-day fortnight - RDOs in accordance with Council policy)
• Up to 12.5% Superannuation employer contribution for contributing members
• 5 weeks annual leave plus 17.5% annual leave loading
• 15 days paid sick/parental leave
• Salary Packaging options
• Employee Assistance Program (EAP)
• Accredited Mental Health First Aid Officers
• Annual Flu vaccinations + Skin Checks
• Uniforms and PPE supplied

Key Responsibilities

• Provide operational support to managers and staff by coordinating meter reading rounds and acting as a central point of contact for Utility Services functions;
• Manage data reporting cycles with accuracy, including data cleansing, validation, and preparation for water meter reading activities;
• Administer audit processes for water consumption reporting, ensuring accuracy in reports used for billing;
• Make informed and timely decisions using data, knowledge, and consultation with key stakeholders and authorised officers; and
• Manage all administrative functions efficiently and effectively within the Utility Services department, ensuring responsibilities are fulfilled to a high standard.

See the Position Description for a more extensive list of key responsibilities.

Our Ideal Candidate
We are looking for a proactive and organised Utility Services Officer who brings strong administrative, and systems support experience within a technical or operational setting. You will be confident using business systems, handling data with accuracy, and providing excellent customer service across a range of utility-related functions.

Our ideal candidate is a clear communicator, able to manage competing priorities, solve problems independently, and collaborate effectively with internal teams and external stakeholders. An understanding of local government operations and utility services—particularly water, sewerage, and waste will be highly regarded.

Key Selection Criteria
If our values resonate with you ‘Opportunity, Respect, Strength and Accountability’ and you possess the following qualifications and experience, read below about how to apply:

Mandatory

• Transitional skills and experience that support the provision of administrative and systems support in a technical or operational environment;
• Strong communication and customer service skills, with the ability to handle enquiries in a timely and professional manner;
• Proficiency, or the ability to acquire proficiency, in business systems such as TechOne or similar, with confidence in data entry, validation, and reporting;
• Competent in Microsoft Word and Excel, with some experience in Adobe Creative Suite for basic desktop publishing or training content;
• Understanding of the importance of data accuracy and reporting processes, including preparation and checking of information;
• Ability to work independently, manage multiple priorities, and apply sound judgment; and
• Current Queensland “C” Class Driver Licence.

Desirable

• Certificate IV in Business and/or experience in administration preferably in local government Understanding of local government processes and relevant legislation.

How to Apply
To apply, submit your application online by clicking 'Apply For Job' and follow the steps. Please provide:

1. A current resume
2. A cover letter addressing the “Our Ideal Candidate” section (max. 2 pages).

Applications close on Sunday 19 October 2025, at 5:00pm AEST’

Applicants who progress to interview will be required to undertake aptitude testing appropriate to the responsibilities of the role.

Applications that do not meet the above requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or on the application close date, whichever is sooner.

For More Information:
Thank you for your consideration and interest in this position. For a confidential discussion, contact Daniel Gatto, Utility Services Manager on (07) 4776 4724

The Selection Process
We welcome candidates to inform us of any adjustments they may need to ensure a supportive and inclusive recruitment experience and workplace environment. Hinchinbrook Shire Council is an equal opportunity employer, and we encourage Aboriginal and/or Torres Strait Islander people and disadvantaged job seekers to apply.
Celebrating the rich diversity of our community, we are dedicated to attracting and employing people who reflect the community we serve. We value and respect the unique contributions of our employees and are committed to fostering an inclusive and safe workplace where everyone is supported to reach their full potential.
Please note that only individuals with the right to work in Australia are eligible to apply. As part of the recruitment process, the preferred candidate will need to undertake a National Police Check and pre-employment medical assessments, which may include drug and alcohol testing, to confirm their ability to meet the role's inherent requirements.

Our Region
Ingham is uniquely positioned just over an hour north of Townsville and approximately three hours south of Cairns and is within the tropical paradise of the Hinchinbrook Shire. With Ingham at its centre, the region is surrounded by rugged mountain ranges, giant waterfalls, the Great Barrier Reef, wild beaches and tropical islands. It’s a place where breathtaking scenery, unique wildlife, world-class fishing experiences, delicious, locally sourced food, inspirational art and 60,000 years of culture are all weaved into one incredible story: The Hinchinbrook Way.