Redress Officer Role | APS5 (EOI)

Beaumont&Beaumont is seeking expressions of interest for an anticipated client need for APS5 equivalent Redress Officer to perform various roles at a Commonwealth Government Department in Canberra (in Tuggeranong).

These roles would be in-office, full-time opportunities, with competitive salaries, 15.4% superannuation, and access to leave entitlements.

We are seeking individuals who demonstrate a strong understanding of the issues impacting Aboriginal and Torres Strait Islander peoples and communities. The ideal candidate will have the ability to communicate sensitively and effectively, showing respect for cultural values and practices.

Potential duties may include:

Applying and supporting the objectives of relevant policies, procedures and guidelines to ensure compliance with privacy protocols and contribution to operational process efficiency.

Actively researching and analysing information, providing recommendations and supporting evidence to delegate when preparing requests for information packages.

Making and receiving calls to applicants and their nominees (this includes receiving calls from the Scheme's phone line and collecting details of abuse from applicants) to progress application outcomes.

Preparing, editing, and quality-checking letters and notices sent to applicants, nominees, and institutions.

Under limited direction and to performance standards, being accountable for organising workflow and escalating risks and issues when needed, to support team outcomes

Actively listening to staff, colleagues and stakeholders to build positive partnerships to progress applications and providing professional service, while escalating risk and issues when needed.

Desirable Skills:

Strong attention to detail with excellent written and verbal communication skills.

Able to problem solve and make decisions based on evidence and sound judgement.

Agile, self-awareness and the ability to self-manage in a diverse team with a high workload.

Strong sense of empathy and ability to handle sensitive, confronting or escalated conversations.

Engages in research and makes decisions based on subject matter knowledge, evidence and judgement.

Ability to work in a changing environment including undertaking calls that are complex in nature.

Applies legislation, policies, procedures and information management requirements.

Experience working in high-pressure, trauma-informed environments, especially dealing with sensitive material would be highly desirable. Experience in administrative roles and previous work in the Commonwealth Government would be highly advantageous.

To be eligible for this role, you must be an Australian citizen and be willing and able to obtain a Baseline Security Clearance with the Australian Government Vetting Agency, or have an existing or recently inactive clearance of that level.

Staff within the branch will have direct or indirect contact with details of child sexual abuse in applications or over the phone. Phone calls may involve conversations with distressed survivors and collecting abuse information. Candidates should consider their capacity to manage the risks associated with working with this content on a day-to-day basis

This role is being offered as an expression of interest to meet an upcoming, anticipated client need. Candidates will be assessed and placed on a merit list until the client advises us that they actively want candidates to be submitted.

For a discreet conversation about this role, please contact the Labour Hire team on 02 6126 4500 or email [email protected], citing reference number 5880. To apply, please submit your CV in Microsoft Word format via Seek.