Former Customer Services Branch -TMR

This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the TMR Agreement conditions apply to this position.

As the Customer Service Advisor (Cross Channel), you will:

• Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels (including phone, online and face to face).
• Deliver government services including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licencing, deceased estates, vessel registration and a range of other customer services.
• Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialist and locations, where appropriate.
• Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery. For example (but not limited to), collect and remit monies associated with transactions, reconcile banking and daily remittances for staff.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to Customer Service Advisors and trainees in customer services, systems and products.

IN RETURN WE OFFER A RANGE OF BENEFITS WHICH INCLUDE:

We celebrate diversity in creating a workplace culture that is built on respect, dignity and fairness.
• A competitive remuneration package including Employer Superannuation contributions up to 12.75%.
• Five weeks annual leave and annual leave loading.
• Salary packaging arrangements.
• Learning and development opportunities.
• Access to study assistance programs.
• Wellness Program.
• Employee Assistance Program.
• Work/life balance, variety and flexibility.

For further information please refer to the role description and applicant guide.

Applications to remain current for 12 months.

Job Ad reference: QLD/664000/25

Closing Date: Friday, 24 October 2025