Join a leading international healthcare group as a Customer Service Officer in Brisbane CBD. Deliver exceptional customer experiences in a supportive, inclusive environment focused on integrity and growth. Enjoy flexible work arrangements, career development, and training opportunities. Be part of a vibrant team where your ideas are valued and professional growth is prioritized.

What's on offer:

• 6 month initial contract, with the further possibility of extension or permanency
• Flexible working arrangements, offering 3 days WFH per week, after an initial on-boarding period
• A rotating roster between 8am - 8pm, Monday - Friday only
• $35ph + super

What you'll do:

• Respond promptly and professionally to inbound customer enquiries regarding health insurance policies, ensuring every interaction is handled with empathy and efficiency.
• Initiate outbound calls to customers to update payment details, providing clear guidance and support throughout the process.
• Accurately update information while maintaining strict adherence to privacy regulations and company policies.
• Triage customer queries effectively by identifying needs and transferring them to relevant specialist teams when additional support is required.
• Maintain up-to-date knowledge of products, services, policies, and procedures to provide accurate information at all times.
• Ensure compliance with all relevant laws, regulations, and internal guidelines during every customer interaction.
• Contribute positively to team goals by sharing insights, supporting colleagues, and participating in regular training sessions.
• Deliver a consistently high standard of customer experience by demonstrating patience, understanding, and professionalism in every conversation.

What you bring:

• Demonstrated experience in customer-facing roles across retail, hospitality or call centre environments where delivering excellent service was paramount.
• Exceptional verbal communication skills that enable you to explain complex information simply and build rapport with people from diverse backgrounds.
• A positive attitude coupled with resilience when managing challenging situations or adapting to change within fast-evolving environments.
• Meticulous attention to detail when handling sensitive data such as payment or personal information, ensuring accuracy at all times.
• Ability to strictly adhere to all relevant laws, regulations, organisational policies and procedures without exception.
• Commitment to providing outstanding customer service by listening actively and responding empathetically to individual needs.
• Willingness to learn new systems quickly; previous experience with insurance products or call centre technology is advantageous but not essential as full training will be provided.
• Collaborative approach that values teamwork while also being dependable when working independently during remote shifts.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Madeline Wyld on 61 7 3032 2213 for a confidential discussion.