Join Our Team Supporting Veterans!

Are you an experienced and compassionate Medical Administrator looking for a role where you can truly make an impact? Do you thrive in a fast-paced environment and love being part of a supportive, purpose-driven team? If so, we’d love to hear from you!

ABOUT US:

Australian Veteran Health Services (AVHS) is a unique, multi-disciplinary medical service supporting former and current Defence personnel as they transition to civilian life. Established by Veterans for Veterans, we work collaboratively with established medical and ex-service organisations to provide DVA claims support, Permanent Impairment Assessments, Veteran Review Board (VRB) reports, and ADF Transition Medicals.

ABOUT THE OPPORTUNITY:

Supporting our team of psychologists, psychiatrists and social workers you will be responsible for diary management, relationship management and providing warm support to veterans. You will play a vital role in ensuring a smooth and professional experience for our veterans and their families buy providing accurate information and maintaining documentation.

ABOUT YOU:

You are highly experienced with a background in medical administration and are passionate about what you do. With strong interpersonal and communication skills, you build trusting relationships and can navigate multiple stakeholders with confidence.

Key Responsibilities

Managing client and clinician needs, including answering calls, emails and scheduling appointments.

Handling veteran inquiries with care, professionalism and confidentiality

Processing documentation including, Medicare and DVA claims

Ensuring compliance with healthcare regulations

Maintaining accurate records and supporting the clinical team

Selection Criteria

Minimum 3 years’ experience in a busy medical practice

Ability to build rapport and support patient/clinician relationship

Proficiency in Best Practice or other medical booking software

Strong customer service and communication skills

Ability to work independently and within a collaborative team

Desirable:

Experience working with psychologists, psychiatrists and social workers

Experience working with Australian veterans or veteran-focused services

Knowledge of the DVA claims process

WHY JOIN US

🌟Meaningful work– Make an important impact in the lives of veterans

🌟Supportive & inclusive culture – Work in a close-knit team that truly cares.

🌟You do You Day – Free paid day off just to prioritise you!

🌟Employee Assistance Program – because your well-being matters.

Join Us & Make an Impact!

If you’re looking for a meaningful career where you can support Australia’s veterans, apply now by submitting your resume and cover letter outlining your suitability!

We appreciate all applications; however, only shortlisted candidates will be contacted.