About the Role

In this hands-on role, you’ll ensure online orders are fulfilled accurately and delivered on time, while providing outstanding customer service.

We are seeking a detail-oriented and motivated individual to join our small team. This role focuses on managing e-commerce fulfilment through WooCommerce/Shopify, including picking, packing, booking, and dispatching orders.

Proficiency in Ecommerce website, and Excel is essential, along with strong organisational and communication skills.

We need somebody who is available Monday-Friday for a 9:00am to 3:00 pm shift.

Key Responsibilities

Order Fulfilment: Accurately pick, pack, and dispatch customer orders in a timely manner.

Customer Service: Respond to customer enquiries and resolve issues via email, Live chat, and social media platforms.

Quality Control: Ensure all orders are accurate and address any discrepancies.

Stock Management: Organise new stock arrivals and maintain inventory records.

Courier Coordination: Liaise with courier companies to ensure seamless deliveries.

Product Preparation: Assist with preparing customised items for customers.

Warehouse Maintenance: Maintain a clean, safe, and organised warehouse environment.

What We Are Looking For

Exceptional Communication Skills: Address customer inquiries, providing timely resolution and communication to ensure a positive shopping experience

Attention to Detail: Strong focus on accuracy in all aspects of the role.

Positive Attitude: Energetic, enthusiastic, and eager to contribute to the team’s success.

Physical Activity: Comfortable with a role that requires working on your feet and handling stock.

E-Commerce Knowledge: Experience with platforms such as Shopify and WooCommerce

Marketplaces knowledge: Such as Ebay, Amazon, Bunnings etc.

Reliability and Autonomy: Ability to work independently and take initiative.

Problem-Solving Skills: A proactive approach to identifying and addressing challenges.

Computer Literacy: Competence with computers is essential; basic Photoshop skills are advantageous but not required.

Social media: An understanding of social media and email marketing tools.

Prior experience in automobile/Caravan/4WD industry will be preferred, but not essential.