UC Engineer (Health Manager Level 3)

• Permanent full-time opportunity
• In-office presence with hybrid flexibility | Chatswood or Charlestown
• Attractive salary, up to $144,444.00 + 12% Super + 17.5% annual leave loading
• Accrue 12 extra days off + 4 weeks annual leave per year
• Join the team enriching health in millions of ways every day through digital innovation

Applications Close: 11:59pm, 15th October 2025

Join our Unified Communication Group as an Engineer (Core Platforms & Applications)
In this role you will help integrate enterprise communication tools - voice, SMS, video conferencing, and clinical apps - into a seamless, user-friendly platform enhancing productivity across NSW Health.

You’ll support Core Platforms, Applications & Services: Delivering statewide voice, conferencing, mobile, and messaging services

Your focus will be on developing and enhancing Unified Telephony solutions, primarily Microsoft Teams Phone System and Internet Protocol Telephony (TIPT). You’ll gather customer needs, conduct research, and collaborate across teams to deliver innovative UC and Telehealth solutions for both corporate and clinical users.

In this role, you will:

• Lead technical expertise and support for UC systems, including Microsoft Teams Phone, IP Telephony (TIPT), and telephony devices.
• Drive the transition from legacy telephony to modern cloud-based solutions, ensuring seamless deployment and adoption.
• Create clear technical documentation and troubleshooting guides to empower teams and users.
• Conduct rigorous testing, validation, and root cause analysis to maintain solution reliability and quality.
• Collaborate with customers and stakeholders to deliver products on time, innovate, and optimize performance.
• Provide ongoing technical support, including participation in on-call rotations, and manage incident resolution via ITIL processes.

This role is internally referred to as Engineer – Service Management.

About You

We are looking for someone with:

• Proven experience managing large-scale Statewide Voice Services and UC platforms (Microsoft Teams, IP Telephony) in complex environments, ideally within NSW Health.
• Strong expertise with VoIP, SIP Trunks, PSTN, desk phones, telephony devices, and cloud-based UC solutions (AWS/Azure).
• Skilled in vendor and telco management, including procurement, service delivery, billing, and ongoing enhancements.
• Comfortable working in Agile environments with experience mentoring peers, creating product stories, and driving roadmap delivery.
• Excellent communicator with knowledge of contact centre systems, call recording, video conferencing, and project management principles.

Need more information?

• Position description
• Find out how we hire at eHealth NSW
• Check out our diversity and inclusion commitment
• Learn more about us at eHealth NSW

Working at eHealth
Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:

• Flexible work options
• Professional growth and career development
• Allocated day off per month
• Salary packaging
• Various health and wellbeing programs to support our team

How to apply
Share with us your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience.

We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we’re eager to see your personality and get to know the person behind the application!

For further discussions around the role or recruitment process, including adjustments, please contact our Talent Advisor, Hayley Cheng, or Hiring Manager, James Pill, and quote REQ609823.

Additional information

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• If you currently reside outside NSW, please confirm in your application your willingness to relocate if successful.