Love helping people plan unforgettable events?
Join our friendly Sydney-based team (WFH) and help clients celebrate on our iconic harbour.

📝 Important

✅ Applicants must live in New South Wales (Sydney preferred)
✅ Full, unrestricted work rights in Australia
✅ Native or bilingual English fluency required

About Us:

Sydney Harbour Days is a growing, locally owned boat hire agency with a reputation for 5-star service and unforgettable experiences. We help people celebrate on the harbour, from milestone birthdays and corporate cruises to uni events and New Year’s Eve parties, offering 160+ boats for private charter.

We’re known for our quick response times, positive and helpful team, and genuine approach to customer service. As we grow, we’re looking for a new team member to join us remotely and help keep things running smoothly behind the scenes. You’ll work closely with a passionate team that values clear communication, genuine connection, and a good laugh along the way.

About the Role:

We’re on the lookout for a warm, detail-oriented Sales & Customer Service Representative to support our bookings and client communication - from the comfort of your home office.

You’ll be the first point of contact for clients, helping them plan unforgettable days out on the harbour. From handling inbound phone and email enquiries, providing tailored quotes and boat options, to managing bookings and following up, you’ll guide each client through a seamless journey from start to finish.

This role is ideal for someone highly organised who genuinely enjoys client communication, thrives on building relationships over the phone and via email, and takes pride in delivering thoughtful, responsive service.

Hours: Remote role (35-38 hours/week)

Future: Option to transition into a permanent position for the right person

Flexibility: Occasional Saturday work (a few hours) on a rotating roster, especially during peak periods

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Important:

Only NSW-based (Sydney preferred) applicants with full, unrestricted work rights in Australia will be considered.

Fluent English (native or bilingual level) is a must.

Strong knowledge of Sydney Harbour, local wharfs, key landmarks, and tourist attractions is essential.

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Who You Are:

1-3 years of experience in sales, events, hospitality or tourism

A clear, friendly communicator with excellent written English (grammar and tone) and phone etiquette

Organised, detail-oriented, and confident managing multiple tasks at once

Calm, solutions-focused, and genuinely enjoys helping people

Comfortable working independently as part of a fast-growing remote team

Available for occasional Saturday shifts as part of a rotating roster

Bonus Points For:

Experience using HubSpot, XERO, or similar tools

Past experience in Sydney's boat hire or tourism industry

Why You’ll Love It Here:

Friendly, supportive team that values quality and creativity

Remote setup with a Sydney-focused client base – feel connected without the commute

Casual flexibility with consistent hours

Make an impact in a fun, growing business where no two days are the same

Help clients celebrate special moments on Sydney Harbour

Keen to Apply?

We’d love to hear from you! Click Apply Now with your resume and a short cover letter (essential) telling us a bit about yourself and why you'd be a great fit.

We’re reviewing applications as they come in, so don’t wait and apply today!