Solution Architect – Customer Technology (12-Month Day Rate Contract)About the Role

This is an exciting opportunity to lead and govern a portfolio of architecture and design initiatives within the Customer business unit.

You will be responsible for architecting solutions across Marketing or Contact Centre technologies, ensuring they are cloud-native, scalable, resilient, and secure. Working closely with business and technology stakeholders, you will help define the current and future state, recommend cost-effective solutions, and drive the adoption of modern engineering practices.

Key Responsibilities

• Solution Design – Architect cloud-native solutions on AWS to support customer-facing applications, portals, APIs, CRM, and integration layers.
  
  
• Business Alignment – Translate business needs into technology solutions, ensuring alignment with strategic outcomes.
  
  
• Innovation & Evaluation – Assess and recommend emerging technologies (AI, data platforms, customer engagement solutions) to enable digital innovation.
  
  
• Standards & Governance – Review technical papers, provide analysis and recommendations to senior architecture leadership.
  
  
• Best Practice Delivery – Champion DevOps, Infrastructure-as-Code, API-first design, automation, and continuous delivery across solution delivery.
  
  
• Cost & Performance – Recommend solutions that enhance cost efficiency, flexibility, and operational resilience.
  
  

About You

You will bring a proven track record of delivering complex solution architecture across large-scale cloud environments. Key skills and experience include:

• Qualifications – Tertiary degree in IT or related discipline, or equivalent experience (Cloud certifications desirable).
  
  
• Architecture Expertise – Strong background in solution architecture across multiple domains within large organisations.
  
  
• Customer Technology Delivery – Experience delivering solutions across customer channels: web, mobile, APIs, portals, self-service platforms, CRM, and marketing technologies.
  
  
• Cloud & Microservices – Expertise in designing and implementing microservices-based architectures, ideally on AWS.
  
  
• Engineering Mindset – Strong software engineering principles applied to architecture across systems, processes, and applications.
  
  
• Collaboration & Influence – Excellent stakeholder management skills with the ability to build relationships and achieve win-win outcomes.
  
  
• Ways of Working – Exposure to Agile and DevOps environments.
  
  
• Industry Insight – Awareness of industry trends and how digital technologies can enhance customer engagement and experience.

On Offer

• Generous Daily rate
  
  
• 12-month contract
  
  
• Hybrid work environment
  
  
• CBD - Docklands location