About Us
BIG is ranked in the top 1% of businesses within Loan Market and is a dynamic, high-performing mortgage and finance broking business. We pride ourselves on delivering exceptional service and expertise, helping clients achieve their financial goals efficiently and with care.

About the Role
We are seeking an experienced Senior Parabroker to join our team. This hands-on role will see you support and upskill our Lending Partners and other Parabrokers while ensuring the highest standards of service for our clients. You will play a critical role in maintaining smooth deal progress, improving team capability, and assisting the GM with workflow and process improvements.

Key Responsibilities

Provide on-the-job feedback to our Loan Processors on servicing and lender policy application

Offer guidance on structure and presentation of client information

Organise and deliver training to upskill Loan Processors using our preferred lender partners

Conduct one-on-one coaching to fill skill gaps and support deal progress

Manage tough conversations and people management issues professionally

Maintain visibility of all deal progress and assist Loan Processing team when deals stall

Support the LP team with training to fully utilise their skills

Ensure the client-to-Parabroker experience meets high standards

Manage deal allocation with the BSU team, including resolving bottlenecks

Re-assign deals when Loan Processors are on leave or unavailable

Provide weekly feedback to the GM on performance, KPIs, and conduct

About You

Experience as a Mortgage Broker, Parabroker, or Credit Analyst within an Australian lender or brokerage

Strong written and verbal communication skills

Excellent customer service and problem-solving abilities

Proficient with digital tools, systems, and database management

Ability to work independently and collaboratively

Strong organisational and time management skills

Comfortable with coaching, people management, and delivering feedback

What We Offer

A supportive and collaborative team environment

Opportunities for professional growth and development

Access to top industry professionals and market-leading technology

Competitive compensation package

A culture that values learning, adaptability, and a “can-do” mindset

If you are proactive, resilient, and passionate about building high-performing teams while delivering exceptional client service, we want to hear from you. Apply now to join the BIG family and help us create financial lightbulb moments for our customers.