Job ID: 650106

Multiple positions available across various locations: Geelong VIC, Surry Hills NSW, Brisbane QLD

About the Role
Join the Complex Support Needs Branch and provide vital support for participants navigating complex circumstances. This APS3 role involves managing participant matters, coordinating appointments, providing front-of-house support, and contributing to smooth office operations. You’ll play a key part in ensuring participants receive timely, accurate information and support while assisting internal teams with administrative and operational tasks.

Why This Role
Make a meaningful impact by supporting participants through complex pathways, helping them access services and navigate challenges. You’ll contribute to an efficient, well-run office while enhancing participant experience and ensuring high-quality, responsive support.

What You Will Do

Manage and resolve participant matters, providing guidance and referrals where needed.

Provide front-of-house support, responding to enquiries via counter, phone, or email.

Coordinate appointments and ensure accessible facilities for participants.

Perform data entry, research, and prepare reports, correspondence, and documentation.

Monitor and respond to team mailbox, track follow-ups, and maintain accurate records.

Support operational and administrative processes to enable smooth branch functioning.

What You Will Bring

Strong organisational skills with the ability to prioritise tasks effectively.

Good verbal and written communication skills, with attention to detail.

Ability to work collaboratively within a team and respond to enquiries professionally.

Problem-solving skills and adaptability to manage changing priorities.

Competence with office software (Microsoft Office Suite) and relevant administrative tools.

Awareness of confidentiality, privacy principles, and professional etiquette.

Desirable: qualifications or experience in related fields supporting complex needs.

Apply now to join the team and make a real difference supporting participants with complex needs!

Bronte Milsom

[email protected]

0483 943 881

www.f2frecruitment.com.au

Please note: This role is only open to Australian Citizens. Applicants who are not Australian Citizens will not be considered, in line with Australian Government requirements.

Excited about this role but don’t believe your experience perfectly matches all job specifications? Why not examine your transferable skills? If they position you as a strong, quality candidate, it’s well worth applying for the position. Read more on transferable skills: www.f2frecruitment.com.au/transferable-skills-more-important-than-ever

#APS

*Thank you for your interest in this position with face2face Recruitment. Our advertisements automatically stay live for 30 days, even if the position is filled beforehand. Should you find this role closed, not all is lost. If you submit your resume to us as a general expression of interest, we will consider you for other positions that suit your talent and experience. We may well have current positions to fill and will certainly consider you for future suitable roles. Submitting your resume has the added bonus of getting your name in the mix for opportunities we fill without even advertising. All you have to do is register here https://www.f2frecruitment.com.au/register/ or send your resume to [email protected].

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