Position: Front Office Coordinator
Location: Kalgoorlie, WA
Employer: Dental Solutions Kalgoorlie (First Impressions Dental Group)

About Us

Dental Solutions Kalgoorlie is part of the First Impressions Dental Group, dedicated to delivering compassionate, high-quality dental care for families and individuals from Kalgoorlie and the surrounding regions. We pride ourselves on creating positive experiences for our patients, modern facilities, and a supportive team environment.

Role Overview

We are looking for a warm, organised, and professional Front Office Coordinator to join our Kalgoorlie clinic. As the first point of contact for our patients, you will play a key role in ensuring our front office runs smoothly and that our patients feel welcome, valued, and well-informed. You will support both the administrative side of the practice and help maintain seamless operations in daily workflow.

Key Responsibilities

Greet patients with a friendly, professional manner; first impressions matter

Manage patient scheduling: booking, confirming, and coordinating appointments

Handle phone calls and correspondence, responding to enquiries with clarity and courtesy

Maintain accurate patient records and ensure all required forms and documentation are completed

Process billing, payments, claims; liaise with health funds / insurance as necessary

Monitor patient wait times, manage daily appointment flow, and communicate delays or changes promptly

Ensure the reception and waiting area are well-presented, clean, and welcoming

Support the team with front-desk clerical tasks, including filing, data entry, and maintaining office supplies

Collaborate with clinical staff to ensure smooth handovers and continuity of patient care

What We’re Looking For

Previous experience in a dental front office / reception or similar customer service/administrative role

Excellent interpersonal and communication skills — ability to interact warmly and professionally with patients, staff, suppliers etc.

Strong organisational skills; ability to multitask and prioritise in a fast-paced environment

Attention to detail and high level of accuracy, especially with patient data, financial transactions and appointment scheduling

Familiarity with dental software or willingness to learn; competency in Microsoft Office suite (Word, Excel etc.)

Ability to maintain confidentiality, discretion, and professional integrity

What We Offer

A friendly, supportive team environment

Modern clinic facilities in a well-respected dental group

Opportunities for professional growth and development within First Impressions Dental

Competitive remuneration (to be discussed based on experience)

Regular working hours with supportive shifts; a balance between professional and personal life

How to Apply

Please send your resume and a cover letter detailing your relevant experience to [email protected] .