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About The Team

Our Retail business is a startup within Uber, a team focussed on growth and innovation, but with the support and leverage of Uber’s large global ridesharing and delivery businesses. We own the delivery of Retail - or everything that isn’t restaurant food - think groceries, essentials, alcohol, pharmaceuticals, and (in the future) many more categories… We have bold ambitions for our business globally, having already scaled it to a $10b AUD ARR turnover and growing at 40%+ YoY – and we’re really only just getting started!

Role: Retail Marketplace Operations Manager

Location: Sydney - hybrid - 3 days in office

Start Date: ASAP

Duration: 12 Months

Hours: Full Time Monday - Friday, 38 hours per week

Rate: $44.42p/h - $53.52p/h based on experience

About The Role:

We’re looking for an outstanding individual to join our Retail Operations team, and ensure we achieve our operational and financial goals for all Retail deliveries. As a Marketplace Operations Manager, you’ll be responsible for managing both technical and operational levers that aim to optimise the reliability and efficiency of our Retail proposition. You’ll lead projects and product developments that improve the delivery experience and balance supply and demand across our marketplace. You will have end-to-end ownership of key initiatives including data analysis, solution design and execution.

Your Impact in Role:

- Conduct data analysis using SQL and Google Sheets to build data dashboards and present insights and recommendations to business leaders.

- Partner closely with cross-functional teams (like Community Operations & Marketplace teams) to design, execute, and optimise local programs aimed at minimising bad experiences and maximising consumer satisfaction and retention.

- Manage and scale product feature launches across ANZ. This involves coordinating local stakeholder teams (Operations, Legal, Tax, Support, Marketing, Comms) to ensure compliance with local regulations as well as setting and monitoring experience guardrails and success metrics.

- Own the strategy and execution of Marketplace initiatives; develop recommendations to address growth opportunities or challenges; measure the impact of the strategies that you execute in order to drive continuous improvement across the business while building processes for scale.

- Improve the efficiency and economics of Retail deliveries, balancing investments in reliability (e.g., incentives) with enhancements in cost efficiency (e.g., R&A optimisation); and partner with Marketplace & Delivery People teams to balance delivery-wide marketplace health and efficiency.

- Work with global Retail Ops and Product teams to share best practices and learnings, and leverage expertise and resources from other markets.

The Experience You’ll Bring:

- Quantitative degree and 3+ years of operational and analytical experience gained in a tech company, strategy consulting, finance, or other relevant industry

- Customer-centric thinking and a continuous improvement mindset, exposure to consumer businesses a bonus

- Problem solving - the ability to break down ambiguous problems by applying structure and using data-driven insights to solve them

- Analytics - experience dealing with complex data sets using excel/google sheets (SQL a plus), deriving insights, checking against what you see in the real world and synthesising recommendations

- Project ownership and delivery - demonstrated ability to work closely with cross-functional teams, plan and prioritise workstreams across multiple projects and complete tasks with a high attention to detail