Seen Technology is a leading digital signage and place-based visual communication company, utilising world-leading technologies. Seen Technology delivers integrated, innovative digital signage solutions to enable effective communication with customers and staff. Products include retail digital displays, LED screens, digital menu boards, interactive displays, and outdoor digital displays.

Reporting to the Director of Business Development & Strategy, the Sales Support Officer is responsible for assisting the sales team in managing client relationships and account administration.

The ideal candidate will bring experience from a similar sales support role. Experience working with technical products would be advantageous, but not essential. Strong interpersonal skills, attention to detail, and time management skills are essential.

This role is part time, offering 25 hours per week across four or five days. We provide flexible work arrangements by agreement and have a policy that allows for one day per week from home.

Key Responsibilities:

Assist the sales team in managing customer accounts and maintaining relationships with existing clients.

Handle incoming inquiries from existing clients, provide product information, and support customer needs, follow up on support desk tickets.

Set up project files, provide project documentation to clients, follow up deposits and invoice payments, and assist with logistics and timeline feedback.

Coordinate with internal teams (sales, PMs, logistics, and support desk) to ensure timely delivery of digital signage solutions.

Track and manage customer orders, ensuring accurate and timely updates to clients.

Maintain CRM records with up-to-date client interactions.

Provide post-sale support and receive incoming client inquiries, by providing product information, troubleshooting basic issues, or escalating issues to the support desk as appropriate.

Assist in the preparation of sales presentations, proposals and reports.

Monitor client satisfaction and raise concerns as required.

Support the sales team in achieving revenue targets and customer satisfaction goals.

About You:

2 + years experience in sales support, customer service, or account management (preferably in the digital signage or technology industry).

Strong organisational skills with keen attention to detail.

Excellent verbal and written communication skills.

Proficiency in CRM software (Zoho preferred) and Microsoft Office Suite (Excel, Word, PowerPoint).

Ability to multitask and manage multiple client accounts simultaneously.

Problem-solving skills with a proactive and customer-focused mindset.

Basic understanding of digital signage solutions and industry trends is a plus.

Must have Australian work authorisation to be eligible for this position.